SUMMARY OF POSITION
This position processes sales orders according to established procedures, policies and standards. Strives to meet and exceed sales targets and provides a high level of customer service.
KEY RESPONSIBILITIES
Handles incoming calls from sales prospects
Sells product using catalogue, case stacks, sales programs and flyers
Monitors and informs customers of the availability of products, new pricing, promotions, flyers, case stack deals and offer possible substitutions to products ordered that are out of stock or discontinued
Build relationships to provide repeat business and excellent customer service
Process sales orders, provide follow-through and work with other departments to ensure streamlined operations
Obtain orders via email/fax by proactively making telephone sales calls. Provide Order Confirmations and Out of Stock reports for all processed orders. Monitor and schedule shipments of back orders
Inform customers of new products by explaining the benefits and features and encourage the customer to list products.
Proactively create opportunities for new business with existing customers
Call past customers and cold call new sales leads to generate sales
Develop and provide a professional, friendly communication style with customers and ONFC staff
Develop and maintain an organized work area and records
Work with Operations and Assistant Team Leader Inside Sales to ensure shipping requirements are fulfilled
Ensure that all expected orders for the day are accounted for
Attends all Trade Show events representing Inside Sales Group
QUALIFICATIONS
Minimum 2 years of customer service experience
Post-secondary education or equivalent experience
Experience in the food industry, especially organic and natural brands, is an asset
Familiarity with order entry and invoicing
Excellent customer service skills including the ability to deal with people in a professional, courteous and friendly manner is required
Experience in call center environment would be considered an asset
Highly motivated with a desire to be successful
Competitive and committed attitude required
Good understanding of computer operations, preferably Microsoft Word and Excel, and possess the ability to learn new applications
Excellent communication skills, both written and verbal
Attention to detail and effective time management and organizational skills are necessary
Proven ability to manage multiple relationships
Work effectively in a team environment and have a willingness to learn in a quickly changing industry
Familiarity with cooperatives and/or not-for-profit sector as well as an interest in organic and natural food would be beneficial
Must be flexible and available to work occasional weekends, as required
APPLICANTS SHOULD SUBMIT THEIR RESUME AND COVER LETTER QUOTING “Inside Sales Rep” TO: EMAIL:
When applying, please indicate that you saw this posting at GoodWork.ca.