About Treetop Trekking

The first Treetop Trekking site opened in Quebec in 2002, and the company has been growing ever since. We now have five established parks in Ontario located in Barrie, Huntsville and Ganaraska (Port Hope), Brampton and Stouffville. Treetop Trekking is excited to bring the biggest and most exciting zip line and aerial challenge game parks to new regions of Ontario. Our company is made up of passionate and energetic individuals from a diverse set of backgrounds who all have the same goal – to help people make lasting memories through outdoor fun, exciting physical activity and life changing personal growth.

Summary of Position

Treetop Trekking is looking for enthusiastic individuals who are passionate about customer service and outdoor adventure. As part of the Treetop Trekking team, you will be responsible for taking reservations (email and phone), invoicing clients, opening and closing procedures, checking in customers and keeping a positive attitude while delivering excellent customer service. All Customer Service representatives are trained as Aerial Ropes and Zipline Guides.

Qualifications:

Current Standard First Aid and CPR C.
Must demonstrate excellent team work skills, decision making skills and stay flexible
Experience in the customer service, hospitality or tourism industry
Must be available to work weekends/holidays
Must be comfortable with the physical aspects of the job (bending, lifting, sitting for long periods of time)
Working knowledge of aerial courses and climbing is an asset
Experience working in office administration is an asset
Local area knowledge of Stouffville considered an asset
Working towards a University or College degree in a related field is considered an asset
Must be 18 years or older

Responsibilities:

Greet customers as they arrive on the site, answer questions about reservations and the course
Answer phone calls and emails, take reservations efficiently
Responsible for opening and closing procedures and invoicing clients
Coordinating Corporate Group bookings and School Bookings
Follow emergency first aid protocols and be comfortable performing First Aid
Work well with other staff to create a cohesive work environment dedicated to providing a memorable customer experience
Provide excellent customer service and must have great problem solving skills

Please submit a cover letter and resume to:
stouffville@treetoptrekking.com