Key Responsibilities:
Oversee the Events Team responsible for the sale, planning, execution and customer care required for internal and third-party events
Lead the strategic plan for hospitality and events within Evergreen
Responsible for the achievement of annual event revenue and profit targets by ensuring that strategic financial decisions are made in regards to event negotiations and agreements
Manage the visitor services department to ensure a premier experience for all on-site guests
Provide leadership to visitor experience in managing tenant relationships
Develop site-wide systems, procedures and practices to support cohesive operations
Develop annual goals to ensure the growth of strengthened guest experiences on-site
Set and prepare annual events budgets and forecasts with weekly and monthly progress reports
Manage key client accounts and events as required
Identify operational challenges and develop alternative solutions
Handle guest concerns, comments and complaints that cannot be settled at supervisory level
Execute on Evergreen’s sales, marketing and business strategy for third- party events
Build and maintain relationships with existing and prospective clients, event suppliers, on-brand organizations and various local suppliers to deliver developed standards through all site activations
Liaise with internal departments as needed based on annual projects and initiatives
Oversee staff presentations, uniforms, customer-service training and adherence to Evergreen Brick Works standards
Collaborate with Communications Department to ensure effective and engaging front-line efforts
Ensure that all on-site activations are executed in a safe, orderly and disciplined manner in accordance with Evergreen’s policies and Health & Safety standards

Competencies:
Service Oriented: passionate about providing memorable service and experiences
Growth Mindset: sees challenges as opportunities for development and continuous learning
Collaborative: embraces value and strength derived from strong teams and collaboration
Fiscally Astute: effectively analyzes financial data to identify trends, opportunities and risks
Leadership: mobilizes teams, leads by example, inspires others to achieve and effectively navigates teams through change

People management:
sets clear expectations, provides performance development support, recognizes strengths and accomplishments, provides guidance while allowing independence, provides constructive and timely feedback
Planning/Organization/Project Management: develops strategies to move the organization forward, sets goals and focuses on priorities, creates and implements action plans, budgets, documents, evaluates, and learns
Guest-focused: anticipates, understands, and responds to the needs of internal and external guests to meet or exceed their expectations
Attention to detail: does not let important details slip through the cracks

Guidelines:
Reporting Relationships:
Supervised by: Chief Placemaking Officer
Supervises: Hospitality, Events and Visitor Experience Staff
Qualifications:
A post-secondary diploma or certificate in hospitality or event planning management
7 years’ experience in managing high-end events, including catering management
Experience with team management and leadership
Experience with managing operating budget

Working conditions:
Able to work evenings and weekends
Able to work in a fast pace environment
Business/professional dress code

Physical requirements:
Standing for extended periods of time
Doing repetitive tasks with few breaks, etc.
Cover letters and resumes can be submitted by e-mail to:
humanresources@evergreen.ca