In a nutshell….
Job: Keeping our customers happy by phone, email, online chat and in-person service.
Hours: Monday to Friday, 8:30am to 5pm
Salary: Commensurate with experience
Location: Speers Rd, Oakville between 3rd and 4th Line
We’re looking for a compassionate, friendly and serene customer care professional. In this role, you will make a difference in the lives of our customers and caregivers by helping them choose and purchase healthcare products. Your patience, kindness and great sense of humour will shine as you deal with elderly, senior customers, and special needs clients. If you’ve ever wanted a rewarding job where you can be paid to improve the lives of others – this is it!
Healthwick is one of Britnell Ventures brands and offers Canada’s largest selection of direct-to-home incontinence, catheter and ostomy products, all backed with expert customer care and product knowledge.
We have an immediate opening for an experienced and compassionate full-time permanent Customer Care Rep for our call center/light retail office. The role of the Customer Care Rep is to answer customer inquiries, provide product knowledge, assist walk-in customers, and process orders between the hours of 9am and 5pm EST, Monday to Friday.
JOB RESPONSIBILITIES
Become a Product Expert in the range of Healthwick products (adult diapers, catheters, ostomy, and medical support products).
Answer all customer inquiries (phone/live chat/email/walk-in) in a professional and agreeable manner.
Enter detailed customer information and order notes into the online ordering system.
Ensure customer-related issues are resolved in a timely and professional manner, escalating important customer issues as required.
Establish protocols and methods in communicating with customers
Disseminate customer ideas/suggestions to individuals within the Healthwick team
Manage requests for new products as suggested by customers
Add and manage product data to our website and catalogue
Assist the marketing team with various projects
JOB REQUIREMENTS
Must be fully fluent in English (written and oral). French language would be a strong asset.
At least 1 year of work experience in a customer service or call center position (healthcare support experience a definite asset.)
Must be able to easily learn new product information, and offer it in a frank and professional manner to our customers.
Post-secondary diploma and/or university degree, preferably in economics, business administration or marketing.
Strong computer skills (Excel, Word, Google docs, Gmail) and ability to type at least 60 wpm with attention to detail.
A strong match with Healthwick`s core values (responsible, thorough, intelligent, innovative, positive)
Ability to prioritize tasks and allot time effectively.
Highly motivated, energetic, and friendly with strong compassion for customers.
Previous experience in the health care or medical industry is an asset.
TO APPLY:
Please apply by submitting your resume and coverletter to hr@britnell.com Qualified candidates will be invited for a telephone interview, followed by an in-person interview.