Join a business with limitless potential! We are building a team tasked with a premier, customer-centric retail and financial organization and we are looking for someone to lead the team. We are proudly part of the pawn industry with an incredible customer experience that combines thoughtful messaging and design with excellent customer service that results from employee training, customer feedback, and attention to detail.

We are looking for a leader in our Saint John location with successful, driven individuals who are excited about closing deals and managing business relationships. This is a career position, not a revolving door.

You will be spending time interacting with interested potential customers. You must be a strong verbal communicator, self-confident and comfortable negotiating. We aim for win-win outcomes. Previous sales experience with jewelry, and electronics. Experience in retail management is also needed to reach your goals

As Store Leader, you will:

Provide excellent customer service by quickly and professionally handling customer inquiries
Maximize revenues by administrating customer accounts
Manage staff and daily operations
Continuous growth of employees by coaching / training new and existing employees
Making sure records are organized and maintained
Implement new corporate strategies and processes

To excel in this role, you will be:

Ethical, professional and positive
Results-oriented with the desire to celebrate your successes and work on challenges
A leader with great coaching and training skills
Resourceful and competitive
Mathematically inclined
Business development and customer-focused

What you need to work with us:

Commitment to excellence in customer service and delivering great experiences
Driven and motivated by sales and growth opportunities
Minimum 1 year of hands-on management/team lead experience
Understanding and experience within financials
Team leadership, coaching and recruitment/selection skills
Professional and engaging disposition
Outstanding time management, problem solving and negotiation skills, and the ability to work well in a fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Ability to work autonomously, multi-task, and set priorities
Secondary School Diploma or equivalent is required. Some post-secondary school an asset.

All persons with interest or experience in sales, business development, sales management, retail management or customer service are encouraged to apply. You must have a desire and show an attitude to lead. Please forward resume and a letter explaining your passion for the pawn industry. Email to tmallory@sbpgroup.ca