Company Profile
We are the leading Rehab, Mobility and Respiratory Company in Canada. We encourage open communication, recognize and reward performance, and provide opportunity for growth–all without ever losing sight of our employees’ overall health and well-being. We employ over 700 people from coast to coast and we are always seeking great people who would like to join our team. At Motion Specialties, we feel it is a great privilege and responsibility to serve our clients.
Position Summary
The objective of the Service Manager position is to be a leader in the business to ensure the service department is running at top levels achieving expectations and that our clients experience service levels that exceed customer and industry expectations.
This role’s objectives are also to examine and assess equipment in order to make accurate recommendations for installation, repairs and service, as well as provide leadership to the service department.
Responsibilities:
Management of service department staff including team building, training & performance management.
Work closely with GM and Management to ensure all company policies, procedures, and goals are achieved.
Responsible for operations of Service Department as well as offsite technicians.
Comprehensive and concise understanding of contractual service obligations with funders and facilities.
Ensure outstanding service orders are completed and all paperwork is passed along to the admin department for processing.
Follow up on all OPEN service orders and ensure they are followed up and completed in a timely manner.
Handling customer feedback and complaints regarding the service department.
Oversee coordinating efforts of Service Coordinators to ensure scheduling of technicians for all in-shop and outside repairs and installations ensuring efficient use of time and urgent situations are resolved in a timely manner.
Manage Fleet maintenance and records
Manage after hours service program
Assist technicians to ensure service levels are met.
Management of parts inventory including van stock, offsite inventory, parts sourcing and purchasing.
Ensure efficient flow of Demo Equipment for Sales Department – inspect for assemble quality, accuracy and expediency.
Ensure efficient flow of PDI for new equipment deliveries for Sales Department – inspect for assemble quality, accuracy and expediency.
Assist in the ongoing training of service technicians and product in-services.
Ensure technicians are providing accurate information and details of repair on paperwork indicating work performed labour time, parts, and shop supplies.
Assist service team members in the design and development of equipment modifications.
Possess a strong awareness of workplace health and safety.
Other Responsibilities:
Assist with shop and office opening and lockup procedures daily.
Client and Employee safety is of the utmost importance; work to resolve any safety concerns immediately and bring forward any concerns to management.
Maintain a clean and safe working department
Strive to develop the best team in the industry and make sure everyone else knows it!
Other responsibilities as may be assigned and consistent with your knowledge, experience and professional development.
Job Knowledge or Work Experience:
Minimum 2-5 years’ experience in a related role, with a strong Management and mechanical background; electrical experience is an asset.
Experience or training in health care or HME industry; or the equivalent combination of formal education and experience as an asset
Skills/Abilities:
Effective verbal and written communication; be comfortable communicating technical information in a manner which everyone can understand.
Strong strategic and analytical personnel and technical troubleshooting skills.
Ability to work well with people at all levels of the organization and value a strong team-based workplace.
Independent & team based thinking and decision making when dealing with issues related to judgment & decisions.
The ability to collect data related to technical issues, and present solutions to the team & client is essential
Commitment and ability to provide outstanding customer service skills
Ability and passion to inspire, develop and motivate your team.
Proficiency in using Microsoft Office Suite (outlook, work, excel, etc.)
Education:
Technical training or post-secondary diploma, certificate in relevant program.
Other Requirements:
Clean criminal background check and bondable
Hold a valid, clean driver’s license
Ability to lift 50-75 lbs
This is a full time position with competitive compensation and benefits package. If you would like to join our team, please apply via our applicant tracking system.
We thank all candidates for their interest and advise that only those considered will be contacted.
TO APPLY:
If you have the skills and experience required for this position, please forward your resume to:
E-mail: michelle.chang@motionspecialties.com