Pae Cars is a growing, customer and employee focused repair garage offering only the finest of service. As one of the leaders in our industry, our dedication to our clients and passion for our product has built us our strong reputation. We believe that business is a relationship, not a transaction. With this outlook brings loyal customers, long term employees, and industry recognition.

The Service Advisor is a key member of the PAE service team in providing high quality service for every valued customer. The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a results-oriented individual who is passionate about creating professional relationships with our customers.

Duties include but are not limited to:
Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage
Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and pick ups or drop offs.
Address customers’ complaints or concerns
Sell merchandise
Receive payments
Maintain records and statistics
Issue receipts and other forms
Answer inquiries and provide information to customers
Perform general office duties
Order office supplies and maintain inventory

Qualifications
Excellent selling and strong customer service skills
Comfortable to communicate over the phone
Previous experience in an automotive shop is an asset
Proficient in Word, Excel and Outlook
Good communications and interpersonal skills
Proven organizational skills
Excellent English & Telephone Manner
Computer Proficiency
Able to work both independently and as part of a team
Must have valid drivers license
Hiring for March 2016

TO APPLY:
If this sounds like an opportunity for you do not hesitate to contact us.
Email resume to hr@paecars.ca or call Isaac at 416-833-4900
We look forward to hearing from you!