Education and Skills
Education
Post-secondary diploma or degree in a relevant field or commensurate experience
Certified Employee Benefits Specialist (CEBS) Designation, or other relevant designation is an asset.
Life and Accident & Sickness License would be an asset.
Experience
Minimum 3 years’ experience in a similar role in a Third Party Administrator (TPA) or Benefits’ Consulting environment.
Strong knowledge of products customarily included in group benefits program, such as basic group life, health, dental, and disability insurance with the ability to interpret policy contract wording.
Experienced in creating and streamlining standard administrative workflows, processes, and procedures in accordance with industry best practices.
Skills and Attributes
Aptitude to identify areas for improvement and implement change.
Proven business analysis, problem solving, and critical thinking skills required.
Strong business and financial analysis knowledge, and the ability to manipulate data and develop/maintain reporting systems.
Effective communication skills including verbal, written, and presentation skills.
Strong attention to detail.
Highly organized team player, flexible, and adaptable to change.
Ability to work independently with minimal supervision, assume initiative with a “can do” attitude, comply with deadlines, and to work concurrently on a variety of tasks.
Superior ability in mathematics and financial analysis, and demonstrated computer skills using financial spreadsheet programs.
Highly proficient in the MS Office Suite of products with a focus on Microsoft Excel.
Responsibilities
Provide metrics to support development of business plans for new projects and initiatives.
Assess and monitor service issues including analyzing impacts and proposing solutions/opportunities.
Support continuous improvement by identifying and implementing new approaches that improve Third Party Provider Service Level reporting.
Assist with the execution of the standard customer life cycle events including annual renewal, new group implementation, billing, and terminations.
Work with Benefit Services Consultants to ensure administrative procedures are kept current following updates or changes, and in accordance with contractual arrangements, industry best practices, and regulatory requirements.
Act as the primary contact for coordination with internal subject matter experts regarding data support, data management issues, and reporting capabilities.
Develop value-added standard and ad-hoc reports by compiling and manipulating data from a variety of sources. Investigate, research, and resolve discrepancies as needed.
Analyze data from a variety of sources and identify trends, issues, and opportunities.
Receive, review, and verify reports from service providers.
Update and maintain schedules to the benefit plan document, benefits booklets, and related documentation.
Assist in defining and tracking metrics and KPIs to measure success.
Assist with year-end, annual reporting, budgeting and business planning.
Prepare monthly provider remittance summaries and client invoicing for approval by Director, Claims & Wellness
Other responsibilities include
Ensure that challenges and opportunities regarding service delivery processes with an emphasis on claims management and member needs are identified, assessed, and made known to the Director, Claims & Wellness.
Aid in gathering and compiling data required for value added services such as ad-hoc benefit compares and reviews, requested benefit changes and completion of RFPs.
Other duties as assigned
Work Conditions
Travel occasionally required within the province of Alberta, with the rare requirement for an overnight stay.
Closing Date: November 11, 2017
Application Return:
All interested candidates are invited to submit their resumes and cover letters to AMcCollum@auma.ca.
All calls and resumes received are kept in strict confidence. We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
This position will remain posted until filled.