Role ID: 653-CB
Reports To: Sales Support Manager, Americas
Division: Maritime
Location: Palm Bay, Florida, Ft. Lauderdale, Fl, USA and St. John’s, Canada
(You must be eligible to work in this location)
About Inmarsat:
Inmarsat plc is a FTSE 250 company with a profitable track record and significant growth aspirations. We operate in over 80 countries with more than 40 offices worldwide. The next few years will see the exciting realisation of business opportunities on Inmarsat’s existing fleet of 10 satellites, including the $1.2 billion launch of our next generation satellites and services, Global Xpress (GX).
Inmarsat is the industry leader and pioneer of mobile satellite communications, and we offer an unrivalled portfolio of global satcom solutions and value-added services to keep people connected at all times – whether travelling on land, at sea or in the air.
Our customers are found in many different sectors – but they are typically businesses and organisations that need to communicate where terrestrial telecom networks are unreliable or simply cannot reach.
We are an enterprising and multi¬cultural company. More than 55 nationalities are represented in our workforce, reflecting the global and dynamic nature of our business. We look for high-calibre, forward thinking, and energetic people with a “can-do” attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company’s ongoing success.
Primary role purpose:
Reporting to the Regional Sales Support Manager, the Sales Supporter is responsible for the development and maintenance of existing accounts, as well as assisting in the development of new business and achieving sales targets.
The Sales Supporter is a key contact person for customers seeking assistance with issues
Key Responsibilities:
Support the Sales Operations team with all customer support, administrative and account management functions.
Be the first port of call for channel partners/end users with support enquiries.
Support the sales team in relationship building. Qualify leads and opportunities.
Identify opportunities lying within contractual obligations and ensure all contracts are fulfilled and renewed in due term
Assist the sales team in informing customers of new product offerings / solutions and feeding back customer updates to the sales team
Tending to small accounts, carrying out basic sales/promotional activities
Processing customer orders and preparing contracts in CRM systems
Collaborate with product manager, technical support and solutions to prepare solutions/quotations for customers.
Work closely with billing support and account management to ensure excellent customer service
Occasional MarComms Support , assisting with event logistics
Essential Knowledge and Skills:
Basic knowledge of Inmarsat products and services (specific training will be provided)
Excellent and professional relationship building skills
Organised and diligent, committed to seeing activities and processes through
Proficient in Microsoft Office, including Excel, Word, PowerPoint and Outlook
Pro-active communicator, a natural sharer of information and collaborator across dispersed teams
Commercially savvy – intuitive about the market and quick to feedback relevant customer/end user feedback to the sales team
Ability and willingness to accompany sales team on short business trips
Fluent in English, writing and speaking.
Inmarsat Qualities:
Inmarsat employees aspire to certain behaviours, which support our wider corporate values, and lie at the heart of our continued success as an organisation. In this position, the following qualities are paramount:
Efficiency: Efficiency is about maximising benefit and profit, while minimising effort and expenditure. Managed correctly, it reduces costs, waste, and duplication and enables the delivery of quality products and services to our customers.
Customer Excellence: Customer Excellence applies to both our external and internal customers. It is about having a market-orientated approach that enables the business to deliver what the customer wants. It is about organising activities, and making decisions that are based around information about customers’ needs, rather than what we think is right for them customer. It requires the development of long-term, collaborative and trusting relationships that combines customer needs with Inmarsat expertise.
Enterprise Spirit: Enterprise Spirit is about being agile and responding effectively to business opportunities within a changing environment. It’s about being self-motivated, resourceful, focused on output and making things happen. People with Enterprise Spirit are positive, enthusiastic, dedicated and not afraid to challenge the status quo.
Open Communications: Open Communication is about treating one another with respect and delivering appropriate, clear and focused messages. It is about fostering collaborative relationships, whilst maintaining individual accountability. It allows the best ideas to surface from anywhere within the organization from those who have a genuine contribution to make. It cultivates an open environment that facilitates informed decisions, understanding and trust.
In order to apply please send a CV and covering letter, quoting the Role ID and Job Title, to:
Lysandria Serrano
Inmarsat Solutions US Inc.
1571 Robert J. Conlan Boulevard
Palm Bay, Florida 32905
Email: Lysandria.Serrano@inmarsat.com
Internal applicants are requested to notify their current manager of their application.
Closing date for applications: October 16, 2015