Who We Are: Docbraces (www.docbraces.com)
Our Mission: We strive to be the best part of our patient’s day – if you don’t come in with a smile on your face we hope you leave with one.
Position Available: Sales/Customer Service Manager
Qualifications: University degree would be an asset, for the right candidate a combination of education and experience would be acceptable.
Qualities We Are Looking For: We are looking for someone who will share the passion, vision and values of our practices. The successful candidate will have a proven track record as performer in sales and sales management. They will enjoy working with a team and be motivated to help their team succeed and share in each other’s accomplishments. The successful individual must be a self-starter who is looking to continually improve how things are done and have with a hunter mentality. If you offer all this and more, then we would love to meet you.
Job Description And Duties Include:
An active manager who will have a mix of time between coaching team members and actively selling
Responsible for obtaining profitable results through the sales team by developing the team through motivation, counselling, skills development and product knowledge development.
Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximising business relationships and creating an environment where customer service can flourish.
Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting agreed targets, and promoting the organisation’s presence throughout Atlantic Canada.
Responsible for the planning, recruitment, direction, organisation and control of all treatment coordinators and patient service coordinators to accomplish specific objectives.Customer Customer
Responsible for monitoring the performance of the team by establishing a system of reports and communications involving sales reports, meetings, and electronic communication as necessary.
Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the team, assure individual team members are achieving targets.
Personally observe the performance of each team member on a regular basis, coaching them to improve and better serve patients.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; assuring customer-service standards are consistently met and improved; resolving problems; completing audits; identifying customer service trends; and implementing change necessary to accomplish excellence in patient service.
Determines customer service requirements by maintaining contact with patients; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; and analyzing information.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
What We Offer: A full time position with a base salary plus incentive.
What We Need From You: Please EMAIL resume to mikeblack@docbraces.com Please have subject line read: Sales/Customer Service Manager-CB.
Although we appreciate your interests, only candidates selected for an interview will be contacted.