A rapidly growing dynamic high-tech firm in Surrey is looking for an energetic and intelligent Operations Manager with excellent interpersonal skills to assume the role of coordinating all the customer-centric activities of the company.
DSG Global was formed by a team of technology development veterans with extensive experience in the golf sports industry. Their mission was to build and deliver a breakthrough solution to age old challenges faced by golf facility operators in managing and protecting their mobile fleet assets.
Responsibilities will include:
Determining requirements, preparing, and coordinating the implementation of customer hardware for service personnel and contractors.
Assist with coordinating project activities such as scheduling contractors, coordinating resources, equipment procurement logistics, and interfacing with various internal resources working to deliver the final system.
Create estimates with respect to staff, costing and resources for implementation ensuring that all contractual obligations are met;
Liaises with Vendors, Distributors and Sales agents;
Ensures that all projects are properly documented and commissioned;
Updating and maintaining database of installation documentation.
Establish and maintain business relationships with providers of installation-related services in Canada, USA and internationally.
Act as second tier support aiding Field Technicians with system configuration, testing, and diagnostics.
Monitor the health of the system to ensure that customers have minimized down time. Follow-up when necessary.
Coordinate with the Wireless providers to order and activate SIMS, create and monitor support tickets and monitor billing status.
Travel occasionally to customer locations in North America and internationally to assist with installation work.
Skills/ Knowledge / Experience / Education Required
Proven problem solving skills with excellent written and verbal communication skills.
Must be adept at multitasking and prioritizing.
Must have excellent organization and tracking skills.
S elf motivated starter, able to work under pressure to meet strict deadlines.
A basic knowledge with aspects of technology components including cellular communication, GPS technology and networking.
Moderate knowledge of PC software applications is required such as MS Office, and basic knowledge of MS Project, and Visio.
Basic project management skills combined with demonstrated ability to work in a team environment.
Experience with CRM software – a definite asset.
Must have completed a technical undergraduate or college program, or show equivalent experience.
5-7 years related experience.
Valid passport and ability to travel.
TO APPLY:
If you have the skills and experience required for this position, please forward your resume to:
E-mail: afulle@poyapictures.com