Operations Manager Job Description
Do you want to work in a collaborative environment that encourages team cooperation? You can make a difference in a company that gives you the complete latitude to deliver the best customer service.
GardaWorld is one of the largest security screening service providers at a number of airports across Canada, ranging from the biggest airport to some of the smallest. We work in a public-private partnership to ensure the safety and security of the travelling public.
Garda Security Solutions has been selected by the Canadian Air Transport Security Authority (CATSA) (www.catsa-acsta.gc.ca) to provide pre-board security screening in selected airports. We aim to provide the best possible passenger experience to the travelling public.
GardaWorld Aviation is currently hiring an Operations Manager for the Regina Airport.
Position Description
Reporting to the General Manager (GM), the Operations Manager oversees day-to-day operations providing the Checkpoint Managers (CPM) with direction, guidance and support to ensure operational effectiveness.
Major Accountabilities / Responsibilities includes, but are not limited to the following:
Oversees and manages all aspects of site planning, organizing, training, monitoring and achieving the overall performance expectations of CATSA, Transport Canada and GardaWorld
Ensures site operations comply with GardaWorld and CATSA’s financial, operational and security SOPs, procedures, policies and programs
Monitors operational performance metrics and suggests operational improvements
Identifies needed performance improvements by analyzing internal data and external best practices. Makes timely, intelligent, realistic recommendations for reactive and proactive change
Provides GM information to help with long-term strategic planning
Develops and implements CPM schedules and tracks all vacations, time off, leaves, etc.
Manages CPM performance
Directs, motivates and coaches the performance of direct reports
Communicates and discusses site performance with direct reports regularly including regular performance reviews.
Oversees and managers all aspects of the CATSA operational staff relationship
Executes employee programs for direct reports (i.e., reward and recognition, retention, recruitment and engagement)
Conducts interviews for CPM roles in collaboration with GM
Background (Education/Licenses/Work Experience):
Post-secondary education in a relevant field (e.g. business/commerce, business management, etc.) OR equivalent combination of education and experience
3 – 5 years’ experience in a related field
Advanced proficiency with MS Office Suite specifically in Excel and Access
Proven experience of managing teams
Must be a Canadian Citizen or a permanent resident as defined in the Immigration Act with an employment authorization document
Skills & Proficiency:
Strong and proven Leadership and Management Skills
Excellent communication skills at all levels
Strong influencing and negotiating skills that promote commitment to action
Strong team player with a positive and flexible approach to develop teams
Excellent proven problem solving skills
Personal Characteristics:
Analytical, detail oriented and technically astute
Self-motivated, with the ability to work both independently and in a team environment
Easily adaptable to change and must embrace new challenges
Professional demeanour with ability to develop cooperative working relationships in all areas of the business
Please Note: Internal candidates must be in good standing with no performance events on file.
We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates.
TO APPLY:
If you have the skills and experience required for this position, please contact:
myriame.jean@garda.com 514-465-2584