Community CarShare is looking for a dynamic, self-motivated individual for its Member Services Coordinator position, based in the co-op’s Hamilton office. This position requires the individual to be comfortable in a challenging, fast-paced work environment, working with minimal supervision. Applicants must be at least 21 years of age and hold a full “G” class Ontario drivers license. Frequent travel will be required to Kitchener-Waterloo, St. Catharines, and other service areas. Vehicles will be supplied for work-related travel.
Major Duties and Responsibilities:
Member services, including:
Answering phone calls and providing information and support to members and prospective members.
Managing the info msk communitycarshare.ca* email account, replying to emails, and assigning emails to other staff as required
Facilitate household and corporate member growth through phone/email communications, marketing, promotions, attending external events, and networking
Process applications and conduct orientations for new members
Address and troubleshoot member concerns in sensitive and thorough manner
Provide support and training to member volunteers
Perform data entry and research as required
General office administration, including receiving payments, bank deposits, petty cash reconciliations
Provide support to other staff in the completion of their duties
Participate in an on-call rotation for after-hours member support
Other tasks as required
Education and Experience
Education: Completed university or college education, preferably in a related field
Experience: 1-2 years experience in a customer service role. Experience in a not-for-profit and/or co-operative environment is appreciated, but not required.
Knowledge, Skills and Abilities Required:
Detail-oriented individual who is able to multi-task effectively and demonstrates initiative
Possess strong verbal and written communication skills
Ability to address member concerns communicated in a variety of manners
Proficient in Windows, Microsoft Office, web browsers and online databases, and ability to quickly learn other computer/online programs as necessary, including WordPress, MailChimp, etc.
Demonstrate commitment to environmental improvement and traffic reduction strategies
Practical experience in sustainable transportation projects is an asset
Understand, support, and embrace the mission of Community CarShare, and knowledge of co-operative principles and values
Application Process:
Deadline for Applications: 11:59pm, Thursday, November 19, 2015.
Anticipated Start Date: Mid-December, 2015.
This position is full-time.
Applications should be sent to the attention of Janet MacLeod, Executive Director at:
hiring@communitycarshare.ca
Along with your resume, please include a cover letter stating why you would be a good candidate for this position.
Community CarShare thanks everyone for their interest in the co-operative. However, due to time constraints, only applicants who are short-listed will be contacted.
About Community CarShare
Community CarShare provides access to 60+ vehicles on a self-serve, pay-per-use basis to its 1900 members in Kitchener-Waterloo, Hamilton, Elmira, Guelph, St. Catharines, and London. By filling in the transportation gaps with occasional car use, the co-op helps support the use of greener transportation modes such as transit and cycling. Members reserve vehicles that are located across the service area at self-serve stations, often near home or work, and on transit routes. Overall, driving is reduced, helping members to improve their personal and financial health, while mitigating climate change and increasing neighbourhood vibrancy. For more information about the co-op please visit http://www.communitycarshare.ca.