Our Company

Founded in 1993, Tempest Development Group Inc. is a dynamic, rapidly expanding industry leader that develops and delivers proprietary land management and revenue collection software to municipalities and local governments. Tempest targets leading mid to large size municipalities, local government and utilities across Canada. Tempest is a member of the StarDyne Technologies group of companies with over 4,000 clients in North America. Our extensive suite of products has earned a reputation for flexibility, scalability, and ease-of-use. In addition, our track record for delivering on-time and on-budget continues to set a benchmark in the Software Industry.

The Opportunity

As Manager, Professional Services Group, using sound managerial, analytical and organizational skills, the primary goal is to lead the Professional Services Group (PSG) in the delivery of superior project management, implementation, training and consulting services. The goal of the position is to develop and maintain a culture of collaboration, creativity and a passion for excellence in client service, while achieving Tempest’s Triple Bottom Line objectives. In addition, this position is a member of the Tempest management team and is involved in the annual preparation of budgets, strategic planning activities, monthly status reporting, and quarterly business review presentations. This position will also attend Tempest’s annual conference and client briefing, and will be a liaison between Tempest and its client community.

The Individual

Your personal values are in line with Tempest’s core values of proactive professionalism, teamwork and commitment, and empathetic responsiveness. As the leader of the Professional Services Group, you will exhibit excellence in leadership, communication, judgement, teamwork, and client management skills. The complexity and comprehensive nature of Tempest’s solutions makes thorough and complete communication and teamwork a major factor of success. This individual is an important representative of the Company and therefore must be open, engaging and professional at all times. You will be willing to travel to clients in Canada and the US to ensure optimal customer satisfaction.

In addition to the responsibilities outlined in the Opportunity above, you possess the following qualifications and abilities:

Ability to work collaboratively within a high performance management team
10+ years of related experience of leadership and management combined with project management
Degree, Diploma or equivalent experience in Computer Science, Project Management or related fields; formal Project Management certification (PMP) is desirable
Hands on experience delivering project management services in the IT sector and ideally experience in leading and developing a professional services practice.
Experience with management and scheduling of multiple projects, resources, and deliverables including the change management process.
Demonstrated management of the daily project progression, reporting, implementation activities, documentation, and customer satisfaction
Ability to manage the client relationship both as a hands-on sponsor and resolution agent
Working knowledge of a variety of methods and techniques used to elicit, capture, and communicate requirements to ensure clear expectations; experience with workflow and information modeling
Proactive ability to communicate and collaborate with both external and internal customers to analyze information needs and functional requirements
Experience championing an effective change management process, along with the demonstrated ability to engage in multiple initiatives simultaneously.
Serve as the conduit between clients and the Tempest teams

The following assets are desirable:

Working knowledge of Municipal Government Revenue Services job functions and responsibilities (e.g. Tax/Utility Billing, Land Re-Zoning, Business Licensing, etc.)
Experience with software applications for accounting or revenue systems
Personal Attributes:
Strong demonstrated orientation to teamwork, mediation and resolution skills
Excellent communication and interpersonal skills
High energy level and work ethic
Results driven and people oriented
Resourceful and well organized
Strong project, technical documentation, and English language skills