Stock Transportation is currently seeking a dynamic, progressive Leader focused on Safety and Logistics to lead our Gormley, Customer Service Centre as General Manager. This position reports directly to the Region Manager. The General Manager is responsible for home to school bus routes as well as supplemental transportation routes, athletic trips and field trips.
Position Responsibilities Include:
Providing effective leadership to the Customer Service Centre Team (Drivers, Dispatchers, Office Personnel and Supervisors)
Maintaining a strong safety culture and monitoring safety processes/training
Leading the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction
Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations
Establishing and achieving performance goals that are in alignment with Company objectives
Ensuring the delivery of high quality customer service and maintaining/enhancing customer relationships
Meeting regularly with school district administrators to review and enhance service quality and performance
Delivering excellent financial performance
Resolving a variety of issues and making recommendations
Ensuring continuous improvement in the areas of safety, operations, finance, etc.
Identifying growth opportunities in the local area
Position Requirements Include:
College/University education or equivalent experience
5 or more years of operations management experience
Experience working in the student transportation or ground transportation industry preferred
Strong results-oriented leadership skills with proven success in management
Strong commitment to providing excellent customer service and employee relations
Excellent Coaching skills
Excellent communication skills, both verbal and written
Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
Knowledge of contract administration principles and practices
Budgetary/fiscal control experience
Policy administration experience
Well developed time-management skills
TO APPLY:
If you have the skills and experience required for this position, please forward your resume to:
E-mail: lacoya.foster@nellc.com
Stock Transportation is currently seeking a dynamic, progressive Leader focused on Safety and Logistics to lead our Gormley, Customer Service Centre as General Manager. This position reports directly to the Region Manager. The General Manager is responsible for home to school bus routes as well as supplemental transportation routes, athletic trips and field trips.
Position Responsibilities Include:
Providing effective leadership to the Customer Service Centre Team (Drivers, Dispatchers, Office Personnel and Supervisors)
Maintaining a strong safety culture and monitoring safety processes/training
Leading the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction
Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations
Establishing and achieving performance goals that are in alignment with Company objectives
Ensuring the delivery of high quality customer service and maintaining/enhancing customer relationships
Meeting regularly with school district administrators to review and enhance service quality and performance
Delivering excellent financial performance
Resolving a variety of issues and making recommendations
Ensuring continuous improvement in the areas of safety, operations, finance, etc.
Identifying growth opportunities in the local area
Position Requirements Include:
College/University education or equivalent experience
5 or more years of operations management experience
Experience working in the student transportation or ground transportation industry preferred
Strong results-oriented leadership skills with proven success in management
Strong commitment to providing excellent customer service and employee relations
Excellent Coaching skills
Excellent communication skills, both verbal and written
Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
Knowledge of contract administration principles and practices
Budgetary/fiscal control experience
Policy administration experience
Well developed time-management skills
TO APPLY:
If you have the skills and experience required for this position, please forward your resume to:
E-mail: lacoya.foster@nellc.com