Delta St. John’s is a 403 room full service hotel located in the downtown core with a direct link to Mile One Centre and the newly expanded St. John’s Convention Centre. We pride ourselves on offering world class customer service, and creating a sense of community for both our guests and our team members that earns us unprecedented loyalty in return.

We are seeking a professional and dynamic Front Office Manager to join our team and lead a highly service oriented group of employees in a busy and fast paced environment. The ideal candidate will be results oriented, have a passion for flawless service execution and possess strong leadership skills that result in creating a supportive, respectful and inclusive community within the front office of the hotel.

JOB DESCRIPTION:
Direct the activities of the Front Office, Reservations, Switchboard and Concierge/Bell Team, and to ensure adherence to Marriott Hotels standards, policies and procedures.
Ensure that qualified personnel are selected, hired and trained in all areas of responsibility.
Ensure that all personnel are kept well informed of department objectives and policies.
Prepare all necessary forecasts and work closely with Reservations and Sales to maximize occupancy, rate and revenue.
Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
Prepare weekly work schedules to ensure appropriate staffing levels relative to forecasted hotel occupancy
Prepare or direct daily and bi weekly payroll submissions.
Act as Champion for all brand related programs related to the Front Office
Establish strong relations with long standing clientele, groups, convention conveners and local stakeholders; represent the hotel in a professional manner.
Display a strong sense of ethics and integrity in all actions and decisions.
Develop a clear communication plan for department using all manners of available options – meetings, group huddles, town halls etc
Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards.
Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Respond to guest surveys in a timely manner and resolve any guest challenge opportunities to ensure maximum guest satisfaction.
Perform a supervisory role in any hotel emergency or safety situation and ensure that team is well equipped and trained to respond according to established procedures.

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENT:
Minimum Grade 12 (or equivalent).
Degree in Hotel or Hospitality Management from an accredited institution an asset.
Previous management/supervisory experience a must.
Minimum one year Hotel Front Office experience preferred.
Good working knowledge of Opera and other systems operating at the front office.
Knowledge of the reservations process, an asset.
Second language (preferably French) an asset.
Must be able to work in high pressure situations.
Experience in other Hotel departments an asset .
Must have experience in Excel & Word
Must be able to handle problems and make sound decisions under pressure
Must be able to manage priorities which at times are conflicting (guests, staff & other departments).
Experience working in an unionized environment an asset.
Must have the ability to motivate, train and lead team players to achieve our goals.
Must be well organized, self-motivated and be capable of working without supervision.
Must be in good health.
The successful candidate will be eligible for cost shared life and health benefits as well as defined contribution company matched RRSP plan following their probation period.

We thank all applicants for their interest in this position. Those selected for an interview will be contacted directly by the hiring manager.

TO APPLY:
If you have the skills and experience required for this position, please forward your resume to:

E-mail: Lisa.Tucker@whg.com