Description:

We deliver to thousands of homes each week in Toronto. Our Administrative and customer service team works here in Peterborough. We’re well known for the way we treat our customers (we have hundreds of reviews online and on Facebook – they’re all amazingly good).

Our team has grown quite rapidly over the past few years and we’d like this position to be responsible for this entire department. A portion of the position will be hands-on member service (required in order to be in touch with the needs of our customers and also the needs of our customer service team). The other portion will involve overall management, including:

Reviewing and analyzing daily/weekly metrics
Responsible for setting both long term and short term goals and putting plans in place (and adapting plans) to meet your goals.
Weekly reporting on metrics and goals/projects/issues
Scheduling (and periodic adapting of schedule throughout the year as we grow)
Responsible for ensuring that our member service team is happy, healthy, effective and efficient and balanced (that’s a big one).
Growing and managing our individual members of the team (informal and formal appraisals)
Proactively manage changes in strategy, identify potential issues, devise contingency plans and communicate these to the management team

Skills required:

Problem solver
Experience managing people and/or processes
Office experience
Logical/analytical
Detailed oriented
Computer skills (must be comfortable with Word, Excel, Google docs)
Proactive
Strong ability to multitask
Interest/knowledge in organics/environment/local food
Positive, naturally happy
Must love animals (we have office pets)

Compensation:

Generous compensation based on experience
Benefits available after three months
Staff pricing on all organic produce/food
AND – you’ll work with an amazingly nice, smart engaged group of people.

Hours: Monday to Friday (8am – 4pm)

Start date: As soon as we find the perfect person.

About Us:

Our mission is to build a locally-based food system in and around Toronto. We partner with local organic farms and like-minded local businesses and artisans in Toronto. Our focus is local, organic, small-scale grown or produced food that tastes really good.

We deliver directly to our members’ homes, throughout the greater GTA, on a weekly basis.

We have an office in Toronto (where most of our staff work) and an office here in Peterborough (with a staff of around 10-12 right now). We’re a progressive family company and we’re genuinely focused on the overall happiness, health and overall balance of our staff. We’re also growing relatively quickly (we’re consistently named one of the fastest growing companies in Canada each year). At this stage in our growth, we’re focused on building the strongest, smartest team that we can and creating the best possible environment for them to work in.

Apply:

Please forward your resume with cover letter describing why you would be a good fit for this position to:
tabatha@mamaearth.ca
We ask that you apply via email only, please no phone calls (our office is a busy place!).

Thanks very much for your interest!