Reporting to the Customer Service Manager, the Customer Service Coordinator is responsible for working with our current customer/consumer base to ensure a superior customer/consumer experience. We are looking for someone who is full of personality, loves to problem solve, and has a true passion for customer service.

Key Responsibilities include the following. Other duties may be assigned.
Ensure highest level of customer satisfaction by answering all incoming customer service inquiries, via phone and email.
Promptly respond to customer requests and address customer concerns by ensuring an initial contact is made with the customer, within the current business day.
Actively maintain customer interaction information.
Meet specified service level requirements and provide feedback for continuous improvement.
Remain current on technical information regarding natural health products industry and new and existing Nature’s Way products in order to effectively respond to client inquiries and concerns.
Effectively promote Nature’s Way products and educate customers.
Effectively sell and promote Nature’s Way products through effective inbound order processing.
Effectively work in close collaboration with outside sales representatives and other departments such as marketing and accounting.
Perform sales-related administrative duties in a timely manner

Qualifications And Experience
Minimum 1 to 3 years of experience in a phone based office environment. Telephone sales or account management experience preferred
Strong customer service background and experience is required
Consultative selling background and experience would be an asset
Exceptional organizational skills and high attention to detail
Outstanding interpersonal and relationship management skills
Highly driven and positive team player
Ability to work through rejection while maintaining a positive attitude
Strong verbal and written communications skills.
Knowledge of natural health products industry would be considered an asset.
Experience with SAP and/or CRM tools would be an asset.
Strong technical aptitudes and computer skills (Word, Excel, PowerPoint, Outlook).
Post-secondary education considered an asset.
Bilingualism (English and French) would be considered a significant asset

What We Offer
It is Nature’s Way of Canada’s philosophy to inspire and promote a physically and emotionally healthy workforce. To enhance the health of each Associate and their families, we’ve created an environment to foster our philosophy. All eligible Associates receive:

Competitive pay and paid-time off
Comprehensive Group Benefits Plan for Associates and their families
Wellness initiatives that promote a healthy lifestyle
A Group RRSP plan with company match
Profit Sharing
Educational assistance and ongoing-training

To Apply
If you have been consistently recognized as dynamic, positive and energetic customer service professional and you are interested in making a sizeable contribution to an industry leader with your skills and proven experience, please apply for this position by sending your cover letter and resume, quoting your full name and competition number NWC1606 in the subject line, to careers@ascentahealth.com

This posting will close February 22nd, 2016.

We thank all applicants for their interest in a career with Nature’s Way of Canada. We will contact those applicants chosen for an interview.