The Bike Kitchen is a non-profit, full service, community bike shop located on the University of British Columbia’s Vancouver (Point Grey) campus. We are a social enterprise established to support the AMS Bike Co-op (bikecoop.ca), and we function largely as a service-driven and educational shop. A team of three mechanics averages 15 work tickets a day, mostly small jobs, and also assists customers and co-op members in repairing their own bikes. Our clientele is predominantly UBC students, staff and faculty and we mostly service commuter bikes. Together with the AMS Bike Co-op, our mission is to support and expand the cycling mode share in the UBC area. We fill many different roles in the campus community and act as the hub of cycling activity in the area, with around 50 customers per day. During the day we offer repair services as well as repair instruction, and in the evenings we offer a range of educational programming on mechanics and riding skills. We specialize in refurbishing and selling used bicycles, and offer new and used parts/accessories for sale. More information about our organization can be found at http://bikecoop.ca/about and http://thebikekitchen.com/

The Bike Kitchen is seeking to fill the position of General Manager, the most senior role in the shop. The successful applicant will be in charge of managing daily operations, as well as providing business direction including seeing the shop through an upcoming period of change and growth. The Manager reports to the Bike Co-op Board of Directors, who provides broad oversight and support. The Manager of the Bike Kitchen works in liaison with the Programs Manager of the Bike Co-op, who manages the educational and outreach programming as well as overseeing 2+ programs and communications staff. The Bike Kitchen Manager must keep the organization’s mission in mind and ensure that the Bike Kitchen continues to act as an inclusive, positive space. The Manager is also expected to be a proficient mechanic and repair bikes regularly. The Manager coordinates a team of 4-7 skilled mechanic staff members and is supported by staff who contributes to shop operations collectively. Typical staff turnover is around 2.5 years. The Manager position is 40hrs/week and a 2-3 year commitment is preferable.

The Manager is responsible for:

Managing daily shop operations including sales and repairs
Managing staff including hiring, training, scheduling, etc
Improving and maintaining the Bike Kitchen as an anti-oppressive and inclusive space
Consulting and updating the business plan
Managing organization of finances including cashout, weekly deposits, and payroll, with the assistance of an administration team
Repairing bikes for customers and service writing
Acting as primary contact for shop communications
Working with the Programs Manager and the Board of Directors on programs and long-term goals

The ideal candidate will have:

Experience or training in small business or non-profit management
An analysis of oppression and privilege, and experience working within an antioppressive framework
Relevant work experience in the bike industry
Proficient bike mechanic skills
Experience managing staff or comparable experience in a leadership role
Excellent organizational skills
Strong professional communication and interpersonal skills, including conflict resolution
Experience in customer service

We will like you even more if you can demonstrate:

Expert level bike mechanic skills
Teaching experience
Knowledge of and experience in community bike shops
Experience in inventory management and ordering
Knowledge of UBC departments and campus

Salary: $38,000 – $42,000 per year, plus bonus, commensurate on experience.

Hours: 40 per week. Specific days, including holidays, are flexible. Saturday and evening work possible but not required.

Relocation: a successful candidate from outside the Greater Vancouver area will have moving expenses subsidized.

Please email your resume and cover letter to:

applications@thebikekitchen.com