Let’s get you on the road to success at OnPath! OnPath is actively recruiting for Call Centre Manager to work in our call centre. As a Call Center Manager, you will be responsible for managing call centre programs and be expected to work closely with the associated clients on the programs. Our clients include global organizations and household names, such as HP, Google, American Express, Street Capital, Export Development Canada and Panasonic.

KEY AREAS OF RESPONSIBILITY:
Review of daily/weekly metrics (KPIs)
Managing staff to meet client and organizational targets as a member of the performance oriented management team;
Correspond with OnPath’s clients as needed to discuss deliverables;
Working with our Clients and staff to complete successful design, development, implementation of OnPath’s Marketing Service programs;
Ensure sales programs are completed on time and on budget;
Daily distribution of Opportunity Sales Reports, Leads and Appointments;
Verify the accuracy of hours and metrics for reporting purposes;
Manage and handle ad hoc internal and external requests;
Meet with clients and internal staff to discuss programs performance;
Investigate errors in leads, appointments and reports;
Working on an ongoing basis to identify opportunities to improve overall process, systems and approaches to ensure that we are delivering even better services to our clients and in a more efficient and cost effective manner;
Conduct program specific training from time to time;
Perform Quality Assurance on programs as needed;
Working on an ongoing basis to identify opportunities to sell additional and supplemental products and services to existing and potentially new clients in a profitable, cost-effective manner;
Participation and contribution to defined departmental activities aimed at improving internal processes.
Other duties and responsibilities as assigned.

QUALIFICATIONS:
Excellent communication skills (written and oral) with all facets of the organization, internal and external; Bilingual in French and English is an asset;
Minimum one year experience managing a sales team (call centre environment is an asset)
Previous experience with solution based selling;
Proven track record of achieving quota based objectives;
Ability to communicate with customer base and deliver practical understanding of customer needs and related solutions;
Strong leadership and motivational skills;
Excellent time management skills;
Ability to be pro-active in anticipating challenges and finding solutions to said challenges;
Strong analytical skills;
Competent with MS Office – MS Word, MS Excel, and MS PowerPoint
Completion of post-secondary education or equivalent work experience
OnPath strives to be our client’s most trusted partner, and we’re looking for people who share our values, guided by our T.R.I.P.S.:

T: Teamwork and Contribution – Willingness to assist your colleagues, even when there may be no direct benefit to you.We work together to support each other, for the greater benefit of all at OnPath.

R: Resolve & Perseverance – What we do isn’t easy.It requires strength, drive, commitment and determination.

I: Innovation and Openness – We’re always looking for ways to build a better mousetrap!We look for people who are open to sharing and receiving new ideas or techniques that may be more effective in delivering results for our clients.

P: Passion and Attitude – We look for people who are able to see the positive when things get difficult, who are able to turn setbacks into learning opportunities and are able to find opportunities in the challenges.

S: Sincerity and Honesty – In all our communications, with our clients, prospective clients and our colleagues, we expect nothing less than sincerity, honesty and respect

Now that you know what we’re looking for, here are some of the things OnPath can offer you!

Competitive salary
Comprehensive group benefits
Work/Life balance
A corporate culture that promotes from within whenever possible
Opportunities for growth and collaborating with a great group of people
Ongoing support from multiple departments and all levels of Management
Free parking, convenient public transit access, onsite cafeteria
Recognition and rewards for hard work and achievements
Health and wellness initiatives
An active social committee that ensures you take the time to have some fun! (ie. summer BBQ, bowling, pot lucks, bake sales, etc…)

TO APPLY:
If we’ve caught your interest, we invite you to present your resume to us at careers@onpath.com