AskingCanadians is seeking an energetic and motivated full-time Bilingual Customer Service Specialist to start as soon as possible. If you are interested in a career in a fast-growing, team-oriented and entrepreneurial company, this opportunity could be for you!
Company
Located in downtown Toronto, AskingCanadians, a Delvinia company, is an online data collection firm with access to a research community of 600,000 Canadians. AskingCanadians is dedicated to enabling market researchers to quickly gather and deliver high quality information from Canadian consumers.
Our core service offerings include survey programming and hosting, online tools for testing rich media creative, one-on-one interviewing, custom recruitment and online panel management.
Job Description
As a Bilingual Customer Service Specialist for AskingCanadians, you will be responsible for the following:
Respond to French and English customer service enquiries from online panellists in a timely and pleasant manner.
Translate, edit and proofread material from English to French and occasionally from French to English for the Canadian market, ensuring quality and accuracy of translations.
Conduct thorough reviews of all aspects of online research surveys, including copy and logic quality checks.
Report panellist feedback and quality-related issues in order to assist in the development of ongoing process improvement.
Represent the interest of the panellists in all team discussions.
Qualifications/Attributes
Applicants must have excellent communication skills. In addition, they must:
Be fully bilingual; excellent knowledge of English and French, both written and verbal
Have online/panel customer service experience
Be at ease in a fast-paced environment and able to meet tight deadlines and high volume of inquires
Have an unrelenting attention to detail
Have the ability to handle multiple priorities
Be able to work both independently and with a team
Be able to develop, implement, and follow standard operating procedures
Be proactive, accountable and goal-oriented
Be proficient in the use of standard office application software (Word and Excel)
Definite Assets / Differentiators
Translation experience
Experience in a market research environment
Salary Range – Base salary based upon experience.
TO APPLY:
Does this sound like you? Please send us your resume to jjones@delvinia.com
While we thank you for your interest in this position, only those candidates who qualify for an interview will be contacted.
We are an equal opportunity employer.