(La description en français est disponible sur demande)

Eco-Counter is the world leader in pedestrian and cyclist automatic counters. With a dedicated staff of over 45 people, and offices located in both France and Canada – the company manages projects in over 40 countries worldwide. Eco-Counter has continued to show its leadership in the active transportation monitoring market with constant innovation in equipment.

The Eco-Counter Montreal office is currently looking for a Technical Support Specialist to assist our clients in projects in the USA and Canada. This position is a great opportunity to be part of a highly motivated team in an expanding field. Eco-Counter’s clients range from some of the most progressive cities in active transportation to picturesque protected areas in the world. Joining an existing team, this key position will allow the candidate to collaborate with clients and truly see the impact his or her work and efforts.

Responsibilities include but are not limited to:

Developing long-lasting relationship with clients
Troubleshooting technical problems
Delivering solutions to clients
Training and assisting clients
Installing equipment
Tracking issues in CRM software
Collaborating with Sales and R&D teams

Mandatory requirements:

College or University degree
Strong ability to work in a team
Excellent knowledge of Windows OS
Excellent English writing and speaking skills
Strong commitment to alternative transportation

Required personal skills:

Customer-oriented
Autonomous, thorough and organized
Curious and flexible
Problem-solving personality
Highly self-motivated
Travel (USA & Canada 0 to 10 days per month)

Desired Skills / Experience:

Experience with technical equipment
Experience in a related field
Ability to work in Canada
French or interest in learning French

This full time position is based in Montreal and includes benefits. Salary is based on experience and may vary from $35k to $50k plus bonus. Please send resume and cover letter with references to:
montreal@eco-counter.com
with the reference 348 in subject of the email.