DNA Genotek, a wholly owned subsidiary of OraSure Technologies Inc., is a Canadian biotech company that has become the recognized world leader in DNA collection products and services.  Our success is based on the strong relationships we’ve built with our customers and the exceptional talent of our employees.  We pride ourselves on offering a fun, positive and high performance environment that supports the continued growth and development of all employees.  We hope you are interested in joining our team as we are currently in search of a Technical Support Lab Technologist to support our Infectious Disease Program.

You are an energized and engaging science degree wielding candidate with experience in microbiology/virology and molecular biology/nucleic acid biochemistry.  Ideally you have had some experience involving infectious disease research and/or diagnostic testing, and you love solving problems.  You can engage well in a customer setting and have the communication skills to clearly and succinctly convey complex concepts verbally and in writing. You would relish the opportunity to be responsible for product testing and/or assisting with product development and for handling technical enquiries from customers to ensure their satisfaction in overcoming product use challenges.

Additionally you will:

Perform experiments under the direction of DNA Genotek scientists
Design, execute and interpret experiments
Communicate ideas and participate in scientific discussions
Maintains daily records (written and electronic) of work accomplished in the laboratory
Prepares written summaries of experimental results
Acquire and maintain sufficient product knowledge to be able to respond to customer technical support enquiries
Receive and respond to customer enquiries by phone and e-mail and track and document details of customer challenges and resolutions
Potentially be required to travel to provide onsite support to customers globally
Potentially assist in the preparation of patents arising from DNA Genotek research activities

Education:

B.Sc. or M.Sc. degree in biology, biochemistry, microbiology, virology and/or cell biology , or an equivalent combination of relevant job experience and training

Experience:

Minimum one (1) year in a laboratory environment or equivalent work experience
Previous customer service experience would be an asset
Strong analytical and planning skills
Laboratory experience in microbiology and molecular biology/nucleic acid biochemistry is required
Prior experience involving infectious disease research and/or diagnostic testing is an asset
Demonstrated strong problem-solving skills
Excellent communication skills, with the ability to clearly and succinctly convey complex concepts verbally and in writing
Ability to multitask and work simultaneously on multiple projects with varying levels of overlap
Strong computer and data entry skills, including proficiency in Microsoft Office applications

TO APPLY:

Please forward your resume to: careers@dnagenotek.com