The District of West Kelowna offers the vibrant action of a growing municipality in a beautiful natural setting boasting wineries, orchards and abundant recreational opportunities. West Kelowna is an extraordinary place to live, work and play. Join the District of West Kelowna as the Service Desk Technician. The incumbent will provide users with support, troubleshooting, instructing users regarding software/hardware functionality including network issues. The Service Desk Technician also maintains the third-party systems, in-house software, office systems and phone systems. The incumbent must have the ability to obtain and maintain the RCMP Reliability Status.

REQUIRED QUALIFICATIONS:

Two year diploma or certificate in Computer Science or equivalent, plus Microsoft Certified Professional (MCP) certification or an equivalent combination of education and experience;
A minimum of 2 years experience in a related position;
Good understanding of ITIL best practice framework;
Strong understanding of computer hardware and software;
Strong customer service skills;
Excellent communication skills – verbal and written;
Problem solving ability;
High attention to detail;
Quick learner – able to adapt to new technologies;
Valid Class 5 Driver’s License.

This full-time position, 35 hours per week, 8:30 am – 4:30 pm, Monday – Friday, offers an hourly rate of $28.83, along with an attractive benefit package and municipal pension plan.