SKILL REQUIREMENTS :
Education – College Diploma in Information Technology or related field.
Experience – 2+ years in IT services for business to business clients.
CRM database entry experience.
WHMIS (Workplace Hazardous Materials Information System) certification.
POST (Petroleum Oriented Safety Training) certification.
Must be willing to work non standard business hours including late evenings and/or weekend and/or holidays.
Must have full-time access to a car with a good driving abstract and valid business use insurance.
Excellent English communication skills, both verbal and written.
Must be able to carry and lift including but not limited to toolboxes, ladders, packaged computers and equipment such as monitors, display panels or small TV’s, laptops, servers or UPS units but no more than 70lbs per individual.
Must wear steel toe (CSA approved) footwear and hardhats and conform to uniform.
A mechanical knowledge of tools for drywall and construction is recommended.
JOB DUTIES AND RESPONSIBILITIES :
Specific technical duties defined per incident include:
Analysis and investigation of problems.
Repair, substitution or replacement of faulty hardware as necessary.
Repair, installation, reinstallation or reprogram of software as necessary.
Testing and error checking of solutions.
Backup of data as necessary in order to restore functionality.
Provide recommendations as necessary for the general health of the equipment.
Provide technical documentation and/or materials upon request or as necessary.
Follow-up with customers after the solution has been implemented.
Non Specific technical duties :
May include running networking and telecom wires including ceilings and wall runs. Also may require working with telecom technicians in order to facilitate networking solutions.
May include installing physical equipment (i.e. networking patch panels, or racks or rack enclosures or hub stations) on, under or above workstations, server rooms and/or specifically designed furniture.
Specific Non-technical duties include:
Transportation of equipment (including pickup and drop off to 3rd parties if necessary).
Full 5 step reporting for all incidents (internal database driven).
Confirmation and follow-up calls to clients as necessary.
DESIRED SKILLS AND EXPERIENCE
Hardware:
Practical knowledge of internal components of workstations and servers; accessories; stress limitations, heating and cooling limitations, overing limitations and networking limitations.
Practical knowledge of assembly, disassembly and maintenance of all hardware components.
Experience in installing devices to racks, including devices, panels, switches, cabling, organizers etc.
Software:
Practical knowledge of all currently available Windows operating systems; all anti-viral, security and firewall technologies including installation, setup, recovery and updating; major software suites for office to include installation, setup, recovery and updating; all internet browsing, e-mail and communications software
Trouble shooting skills in operating systems vs. hardware components.spyware, anti-viral removal and spam control.; Windows OS installation and reinstallation; failed hardware identification.; Basic cable termination experience; VMware, Linux, OSX experience.
Job Type: Full-time
Required experience:
PC Technician: 2 years
Required license or certification:
Driver’s Licence
Required education:
Diploma/Certificate
TO APPLY:
If you have the skills and experience required for this position, please forward your resume to:
E-mail: jobs@fixmycomputernow.com