GENERAL ACCOUNTABILITY
Reporting to a Supervisor, Infrastructure Services, the Enterprise Systems Technologist 1 [EST 1] provides support to a variety of technology systems as well as critical business and public safety applications for E-Comm, its partners and clients. An incumbent monitors base system performance and investigates performance issues, installs system components, performs moves and software and hardware upgrades, responds to service requests, and works with the service desk and other technicians to troubleshoot and resolve service issues that impact availability.
NATURE AND SCOPE
Installs, maintains and supports the operation of servers, workstations and peripheral devices in accordance with base performance and availability criteria; assists in enhancing service performance of critical CAD, RMS and communications systems; participates in maintaining systems security.
Monitors and responds to alerts triggered by various technology systems; monitors and participates in management of network storage capacity and server virtualization; monitors backup processes to ensure successful completion.
Troubleshoots incidents and service performance issues; escalates to senior resources as appropriate and participates in resolving a broad variety of technical problems.
Administers user and group account access and rights in accordance with established policy.
Develops and maintains system/shell scripts to automate routine tasks.
Installs and configures workstations and physical and virtual server environments.
Plans and coordinates small projects, such as printer replacements, workstation software and hardware upgrades, evacuation site preparation, new server builds and upgrades, and data migrations.
Develops and executes checklists and test plans; documents processes and procedures and provides user training as required.
Recommends new hardware and software related to the work and upon approval makes small scale procurements.
Performs related work as required.
EDUCATION, TRAINING AND EXPERIENCE
Completion of a degree or diploma program in computer science or a related discipline plus sound related experience, or an equivalent combination of training and experience.
ITIL Foundation v3 or later accreditation preferred.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of computer systems, hardware, peripherals, software applications and operating systems related to the work.
Knowledge of the methods, practices, procedures, concepts and standards applicable to the work.
Knowledge of best practices in technology service management (ITSM; ITIL), IT security, and data centres which apply to the work performed.
Knowledge of common networking protocols and internet services.
Knowledge of common scripting/programming languages used in automating processes and services.
Knowledge of centralized storage management and protocols (FC, NFS, CIFS, ISCSI) related to the work.
Ability to recommend appropriate technology solutions and modifications for assigned systems and to install and configure workstations and server environments.
Ability to measure and maintain server and workstation systems performance and ensure the interoperability of relevant computer systems.
Ability to support virtualized environments with high availability.
Ability to troubleshoot client/server system and interfaces, analyze system and applications logs, and perform testing and root cause analysis.
Ability to plan, execute and coordinate small technical deployment and implementation projects.
Ability to maintain and monitor routine system backup processes.
Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
Ability to communicate effectively orally and in writing.
Ability to work with minimal supervision.
OUR IDEAL CANDIDATE
Displays honesty, integrity and ethical conduct at all times.
Respectfully deals with all internal and external clients at all times.
Ability to exercise sound judgment in making quick and accurate decisions.
Displays exceptional prioritizing and multi-tasking skills in a priority driven environment.
Commitment to professionalism and excellence in customer service.
Exhibits outstanding teamwork skills and is committed to goals and successes through collaboration and cooperation.
Is interested in a long-term career at E-Comm.
WHAT WE OFFER THE SUCCESSFUL CANDIDATE
Meaningful Work: strong sense of purpose in support of the public and first- responders across B.C.
Earned Time Off: eligibility to participate in our Accumulated Time-Off Program.
Pension: We are members of the Municipal Pension Plan – A Defined Benefits Fund.
Employee Savings Plan: percentage of your earnings matched by the employer, direct to a savings account.
Career Development: a work environment committed to supporting your continued professional development while pursuing your career at E-Comm.
SECURITY CLEARANCE
As a condition of engagement, upon a successful offer of employment being extended, the candidate will also be required to pass a Vancouver Police Department [VPD] Enhanced Security Police Clearance [ESC], as well as a Royal Canadian Mounted Police [RCMP] Top Secret Security [TS] Clearance, respectively carried out by the VPD and RCMP, facilitated by E-Comm 911.
While the names of these clearances may resemble those granted through Provincial and Federal Government authorities [i.e.: Gaming Policy and Enforcement Branch, Correctional Service, Facility Access Passes (for Land, Sea, and Air terminals), Public Works and Government Services Canada , Transportation Security Clearance Programs for Aviation and Marine, Treasury Board, and other volunteer and/or vocational-based security clearances required for community-based policing offices and organizations opting into the Criminal Records Review Program], they do differ significantly.
The process consists of, in part a ten-year employment and detailed personal background check, a credit check, a review of police and security-related databases, a criminal records check, a lifestyle questionnaire which may be separate, or form part of a comprehensive interview with police, which may generate further follow-up investigation.
RESIDENCY REQUIREMENTS
The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is ten [10] years.
To qualify for this process, a candidate may either be a Canadian Permanent Resident [PR] or Canadian Citizens.
We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.
MUST-HAVE REQUIREMENTS
Strong proficiency with Windows server and desktop client environments.
Scripting experience, automating tasks with batch files or PowerShell
Adept with the use of remote management tools for troubleshooting and resolving client issues.
Solid familiarity with routing, network protocols, and enterprise-level problem resolution experience.
Superb verbal and written communication skills
A strong commitment to outstanding client service and process, supported by software tools to manage incidents, requests, and service level commitments.
NICE-TO-HAVE REQUIREMENTS
Skill and varying levels with Citrix, VMware, Splunk and SCCM.
An ITIL V3 Foundation accreditation or strong knowledge of IT Service Management process.
Familiarity with Cherwell Service Management software.
ADDITIONAL REQUIREMENTS
Excellent performance and attendance record.
DEPARTMENT
Technology Services.
EMPLOYEE GROUP
CUPE, Local 873.
HOURS OF WORK
Monday through Friday, 40-hour work week.
Flexible hours required at times during the week and occasional weekends, to accommodate special activities/events, in addition to a rotating after-hours support schedule.
OFFICE LOCATION
3301 E. Pender Street, Vancouver, BC V5K 5J3.
JOB TERM
This is a Regular Full-Time position.
COMPENSATION
We offer a competitive salary, commensurate with experience and a benefits program that includes Medical Services Plan, Extended Medical, Dental, and Vision Care.
NUMBER OF POSITIONS
Minimum of One [1]
APPLICATIONS
We are unable to accept in-person, paper, or fax submissions
DIRECT APPLY INSTRUCTIONS
Via Career Portal
URL: http://www.bosmaxhire.net/cp/?E55564361D43515B7D581C2177571963482F7E4A
Via Email
Email: 379-112-MH9898@apply.maxhire.net
Subject Line: Enterprise Systems Technologist 1 (#379-112-MH9898)