A rapidly expanding international software company has a superb opportunity for a bright, enthusiastic Application Support Executive to be part of a dynamic and frontline Client Support Team. The role would be ideally suited to a graduate with a technical background, who is interested in supporting a global client base or a candidate with previous first line support experience.

The appropriate candidate will have excellent verbal and communication skills, a good understanding of client support / call progression with the ability to track, manage, trouble-shoot and resolve software problems to resolution. It is important to be able to work both independently and as part of a team.

Support responsibilities include:
Ability to assess problems quickly and provide excellent support to helpdesk queries from clients
Provide technical support in line with Service Level Agreements (first line support)
Manage the timely resolution of support issues in line with defined escalation procedures
Internal bug reporting/change request escalations
Ability to interpret and understand client issues both from a technical and user/operational perspective
Escalate issues to UK Support Centre
Identification of new revenue opportunities with clients (e.g. additional training requirements could be required if a client is persistently calling the helpdesk for operational queries)
Ability to debug and deploy stored procedures and other objects inside SQL Server

This is a fantastic opportunity to work with an international team who will proactively support and share good practice with you.

TO APPLY:
If you have the relevant experience and are seeking a challenging, but rewarding role. Please email your CV and a covering letter to recruitment@swg.com. On your covering letter please briefly indicate your salary requirements and why you feel that you are suited to this role.

Only candidates with a valid Canadian residency / work permit will be considered at this time.

No recruitment agencies – thank you.