Position Summary
As frontline staff in a community-oriented bicycle shop, Recyclistas bicycle mechanics provide exceptional customer service. They share expertise and advice to match people with bicycles, new and used bicycle parts and accessories that suit their needs. Bicycle mechanics must have a high-level of mechanical skill as responsibilities include building and repairing used bicycles and assisting others to learn basic bicycle maintenance.

Specific Responsibilities
Assisting customers with getting the parts, service and support they need
Dealing with customer queries
Identifying faults, damage and wear
Repairing and/or replacing damaged or worn-out components
Fitting bikes and accessories (lights, pannier racks and/or fenders)
Carrying out routine services and safety checks
Advising customers regarding work which is required, and whether this is essential or recommended
Estimating costs (labour and parts) and providing customer quotes
Liaising with suppliers and dealers
Keeping the store organized, clean and looking good
Letting customers know about Recyclistas classes, services and events
Working in a teaching capacity with volunteers, class registrants and work-trade customers
Answering the phone, handling cash transactions and operating cash register.

Knowledge, Skills & Abilities
A minimum of one-year full-time (or equivalent) experience as a professional bike mechanic in a commercial bike shop, preferably 3-5 years of experience
Excellent people skills — flair for sales, customer service and teamwork
Great communication skills – you listen first, then share knowledge
Ability to work really well with customers and coworkers of all kinds
Flexibility to work a variety of shifts including some evening and weekends
Expertise in a wide range of commuter and road bicycle technologies
Bike fitting experience
Ability to build custom bicycles and wheels
Desire to lead educational workshops and classes
Must be a generally responsible and kind person who shows up on time, does good work and treats people well (and doesn’t mind metal and hardcore rap).
Recyclistas offer a good wage and a respectful, collaborative environment.
Position is 25-40 hours/per week year round. Remuneration is hourly and is negotiated based on skills, efficiency and other skills the incumbent brings to the shop.
Please e-mail your resume to:
recyclistasbike@gmail.com
subject: Bicycle Mechanic