As a member of the Service Team, the Service Coordinator has an accountability to the Service Department of Dama Construction. The incumbent reports to the Service Manager.The Service Coordinator is required to manage the daily maintenance & repair service calls requested by a client while ensuring that the quality of service and customer satisfaction are achieved.

Attributes:
Strong communication skills – both verbal and written
Versatile and flexible under high pressure situations
Provide direction and solutions to technician’s who are handling the service calls
Ability to develop strong relationships with both internal and external resources
Proactive
Has good negotiation skills
Remain calm in high stress situations and to be able to react accordingly
Strong organizational skills
Bilingual

Key Responsibilities and Accountabilities:
Manage daily maintenance & repair requests from Clients as well as colleagues within the office.
Ensure clients are informed of everything happening on their service calls, includes but is not limited to updating their online portals.
Prompt follow-ups to the technicians who are handling service calls so that our work orders are kept up to date
Assist in scheduling the in-house Service Technician for local requests in our area
Ensure that invoicing is kept up to date and that we are respecting our client’s terms
Ensure that our technicians are submitting their invoices and are getting paid within a reasonable time-frame
Handle basic quotations for service calls that surpass our client’s NTEs.
Finding new resources to help us maintain a competitive edge in the industry (nationally).

Job Type: Full-time

Local candidates only:
Dorval, QC
Required experience:

Service Call Coordination: 2 years
Required education:

High school or equivalent
Required language:

English/French written and spoken
TO APPLY:

CV by e-mail only
cv@damaconstruction.com
must have retail construction experience