HUB Cycling is a charitable non-profit, helping more people cycle more often, through education, action and events. More cycling makes our communities healthier, happier and more connected.
HUB provides bike education to thousands of kids & adults each year, and motivates tens of thousands more to cycle to work and school. We work with local governments to encourage more cycling investments and education to cultivate the health, environmental, and economic benefits of active transportation. Visit us at http://www.bikehub.ca.
Role Overview
HUB memberships directly support our work with local and regional governments. More HUB members means a stronger voice for cycling across Metro Vancouver.
We’re hiring a Membership Manager with a background in direct consumer sales, customer service, operations and administration to be the first line of support for HUB members, and help us continue to grow HUB membership.
Reporting to the Director of Marketing Communications and Campaigns (DMCC), the Membership Manager is responsible for understanding and providing great service to existing and prospective members, managing membership systems and processes on a weekly, monthly and quarterly basis, and achieving annual retention and growth targets.
Responsibilities
General Management
Lead management and ongoing development of the annual membership retention and growth plan, including annual objectives and targets, seasonal/quarterly campaigns, tactics schedule, and critical path.
In collaboration with DMCC and Membership Committee, develop messaging and define creative requirements for the preparation of effective marketing and communications materials to support member retention and attraction.
Work within membership budget with staff directors; actively manage and update monthly.
Membership Sales & Services
In collaboration with DMCC, manage development, delivery and deployment of advertising, promotions, communications materials, events and social media tactics to achieve monthly and annual membership targets.
Manage consistent relationships and communications with member benefits providers, including evaluation of overall value and sustainability of member benefits program.
Manage and maintain effective, clear and accessible communications related to member benefits.
Manage and execute an effective, ongoing membership renewal program in support of targets.
In collaboration with the Office Manager, coordinate volunteer resources as/when required, including training on membership sales and member services.
Arrange and attend pre-approved community events to support regular face-to-face HUB membership outreach
Work with DMCC to develop marketing materials to attract and retain members.
Actively support DMCC with input on membership messaging and creative for HUB campaigns.
Be the point person for HUB members; provide proactive support for the online member experience, and respond to all member enquiries in a timely manner (phone, web, social media).
Plan and produce member-focused social events (min. twice annually).
Operations & Administration
Manage and maintain ongoing membership-related operational requirements, including new membership transactions, fulfillment, online account set-up, renewal, reporting and all other aspects of database functionality relating to membership.
Coordinate member fulfilment within one week of member registration.
Working with DMCC and contracted development resources, define and deliver change requests related to office operations and database features/workflow impacting membership.
Manage member-related content and all aspects of the online member experience on bikehub.ca.
Attend and provide membership updates in weekly staff and membership team meetings.
Ensure integrity and accuracy of reporting in database.
Support planning and coordination of Annual General Meeting, including member communications, registration, and membership reporting and administration.
Compile and distribute monthly membership updates and quarterly reports for review by DMCC and Executive Director.
Qualifications & Attributes
Self-starter, able to take initiative and deliver on time
Proven record to accomplish tasks fully
Demonstrated success building member, contact, or supporter base
Able to lead and manage volunteers
Proven verbal and written communication skills, with ability to write and speak clearly, professionally and persuasively
Flexibility, interpersonal skills, and enthusiasm are key to success in this position
Valid driver’s license preferred for event equipment transportation
Experience administering customer relationship management (CRM) software and website content management systems (CMS) required
Experience using and administering social media networks and accounts, and posting relevant content according to HUB communications standards
Experience working with non-profit organizations preferred
Familiarity with HUB and its programs preferred
Love of cycling for transportation preferred
Terms
This is a part-time (24 hours per week), permanent staff position at a starting salary of $24,960 per annum. The role is based in our Vancouver office. The successful candidate is expected to hold set office hours, with some potential for remote work. Requires availability for occasional evening and weekend work. Applicant must have access to their own computer and cell phone for work purposes. A competitive medical and dental benefits package is included.
How to apply
Submit your resume, cover letter, and samples of your professional writing and social media posts (one Facebook & one Twitter, encouraging followers to join HUB) as a single PDF document to:
jobs@bikehub.ca
by Sunday, December 13th at 9pm.
Please ensure the filename follows the convention “MM1215_firstname_lastname.pdf”. No phone calls please; if you are selected for an interview, we will contact you.
Thank you for your interest in HUB Cycling!