Evergreen is a charity that inspires action to green cities. Evergreen strives to solve pressing urban environmental issues by bringing people together, inspiring them with possibilities and engaging them in identifying solutions and taking action.
Overview: This individual will act as the first point of contact for visitors to the site and the customer service interface between the public and Evergreen Brick Works.
Objectives:
Provide customer service to staff, tenants, and the general public and be able to answer general inquiries regarding the site, its programs and activities and generally act as an ambassador for Evergreen Brick Works.
Provide general information visitors, such as directions and locations for facilities. i.e., washroom, space locations, shuttle buses.
Offer assistance to guests when required, i.e., accessibility, ordering taxis, bus services.
Act as a point of first response for health and safety issues and record incidents.
Keep records of site usage, evaluation, and client comments and collect informational data from visitors.
Ensure Welcome Centre is stocked with appropriate marketing materials for visitors.
Communicate with administrative offices on any comments or questions in relation to site operations.
Support Events team, to ensure client satisfaction.
Receive incoming shipments, and direct accordingly.
Other administrative tasks as assigned.
Competencies:
Communication. Speak, listen and write in a clear, confident, respectful, thorough and timely manner using appropriate and effective communication tools and techniques.
Proactivity/Enthusiasm/Persistence. Act without being told what to do. Passionate and excited over work. Can-do attitude. Tenacious and goes the distance to get something done.
Analytical/Decision Making/Problem Solving skills. Draw insightful conclusions from information. Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of EG. Assess difficult situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Calm under pressure. Demonstrate composure in stressful situations.
Customer-focus. Anticipate, understand, and respond to the needs of internal and external customers/donors to meet or exceed their expectations and receives positive feedback from internal and external customers/donors.
Other. Able to work independently on specific projects
Guidelines:
Reporting Relationships:
Supervised by: Coordinator, Young Welcome Centre
Supervises: Volunteers
Qualifications:
Comfortable working with individuals of different ages, cultures, backgrounds, and abilities
Excellent communication skills
1-3 years of customer service experience.
Understanding of environmental sustainability and working in the non-profit sector.
Volunteer experience beneficial.
Computer skills including MS Office, Outlook.
Responsible, organized and accountable
A flexible schedule, with the ability to work some evenings and weekends
Current standard first aid & CPR training an asset
Working conditions:
Mondays to Sundays, part-time
Shifts of 4-8 hours
Between 24-32 hours per week
Cover letters and resumes can be submitted by e-mail to:
humanresources@evergreen.ca
Please Reference “Site Animator” in the subject line
By Mail to Attention: Human Resources
Centre for Green Cities, Suite 300
Evergreen Brick Works, 550 Bayview Avenue
Toronto, Ontario M4W 3X8
Evergreen welcomes applications from persons of diverse backgrounds and is an equal opportunity employer.
Accommodation will be provided in all parts of the hiring process as required under Evergreens Accommodation policy. Applicants please make your needs known in advance.
We sincerely thank all candidates for their interest, however, only those selected for an interview will be notified. No phone calls please.