Company/Department: The Learning Bar Inc. (TLB) / IT Department
Salary: Competitive based on skills and qualifications; qualify for group benefits and profit sharing upon successful completion of a probationary period.
The Company
The Learning Bar (http://www.thelearningbar.com) is a stable and exciting company led by Dr. Douglas Willms, leading international scholar in research-based educational assessment and monitoring. We specialize in the development of web-based educational surveys and assessment tools designed to assess early childhood readiness, student engagement, student wellness and school learning climates, in addition to teacher and parent surveys. Our on-line data collection and reporting system is second to none…anywhere. The Learning Bar (TLB) was recently awarded the 2014 Innovative Exporter of the Year award for using leading-edge marketing techniques to achieve commercial success across Canada and internationally. TLB’s success draws from an ongoing commitment to advance educational research worldwide, and the development of marketing approaches and software technologies that profoundly adapt to the diverse realities of individual countries and regions.
The Rewards
We are committed to providing our employees with a good home/work life balance. We have a respectful, collaborative team environment with a group of dedicated and talented individuals committed to the success of our products. In return for your experience and expertise, you will receive a competitive salary, group health benefits and participation in an employee profit-sharing plan. You will also have the satisfaction of knowing that the work you are doing contributes to improving student outcomes.
Job Description
Job Purpose:
Be part of the TLB product delivery team and participate in various activities related to implementing TLB products for our clients. This is a dynamic environment with challenging projects. We need a skilled candidate who is up for it!
Duties:
Responding to phone and email tech support requests from clients
Providing technical assistance and product issue troubleshooting for TLB staff
Writing, updating, and maintaining helpdesk documentation and forums
Pulling custom stats from database and producing spreadsheets & reports for ASMs, Sales, and Clients
Writing release notes for new application builds
Documenting and tracking product issues
Contributing to manual software testing and general quality assurance activities
Coordinating the addition of translations into the TTFM application
Writing, updating, and maintaining product notifications to clients
Keeping detailed minutes of product development meetings
Adhering to the policies and procedures of the company
Skills/Qualifications:
University degree
Superior attention to detail
Excellent communication skills (read, write and speak) in English
Excellent skills in Excel, or other spreadsheet products
Have strong problem solving and analytical skills
Knowledge of database technologies or experience with MYSQL is considered an asset
A strong work ethic and positive attitude
Ability to operate under tight, date-driven timelines
General accountability
The incumbent is accountable to the Chief Technology Officer of the Learning Bar, and will be supervised on a daily basis by the Product Development Manager.
To apply for this position, please send your resume and cover letter in confidence to Fred Yeomans, CTO at fred.yeomans@thelearningbar.com. We will treat any inquiry or resume received as confidential, and only those scheduled for an interview will be contacted.