BC Transit is a provincial crown corporation and coordinates the delivery of safe, reliable, cost-efficient and market-focused transit services in British Columbia outside of the Greater Vancouver region. Working in partnership with local governments and private companies, BC Transit provides direct services in fleet acquisition and management, contract administration, transit planning, marketing and financial services.

This position is based in Victoria which is located on the southern tip of Vancouver Island. Victoria (regional population 330,000) is the capital of British Columbia and a community of choice for many, due to our temperate climate, natural beauty and diverse economic opportunities. Victoria is an international resort destination with a transportation network that includes airport, helicopter and seaplane services, buses, ferry and cruise ships.

Job Description:

Reporting to the Supervisor, Technical Services, the Network Analyst will be responsible for day to day monitoring and operations of all corporate networks, wired and wireless data networks, and will be required to manage and support all aspects of a complex and diverse infrastructure, including mobility and voice systems.

Key Accountabilities:

Provides technical expertise in the areas of Network Administration, bandwidth utilization, capacity planning and complex problem solving including performance management
Performs comprehensive system administrator network duties and functions, defines network access rules, and performs capacity planning and disaster recovery.
Provides support to ensure the stability of the wireless data network.
Planning, configuration and supporting site to site VPN’s and firewalls
Provides input into the development of the overall network architecture design and hardware standards.
Supports and maintains corporate voice systems, which include VOIP, PBX, and IVR systems.
Ensures that all network infrastructure is kept updated and current.
Evaluates new technologies and provides recommendations on technical solutions and direction.
Participates in implementation, verification and acceptance testing of new hardware, software, services or functionality.
Completes periodic routine maintenance and daily tasks, tracking results and resolving problems.
Interacts with vendors to upgrade/improve connectivity.
Directs service providers in the resolution of complex problems.
Provides technical support in all aspects of the network environment.
Ensures the functionality, reliability, and stability of existing systems by ensuring appropriate backup and recovery, disaster recovery, job scheduling, performance monitoring and tuning, and capacity monitoring duties are performed.
Provides documentation of procedures to maintain security, confidentiality and industry best practices for the BC Transit technical environment.
Facilitates Change Management through liaison with the change management process and customers in regards to the configuration, test, implementation and post implementation review of modifications and enhancements.
Acts as a Project Manager for small to medium sized projects; acts as a liaison between the project sponsor and customers.
Completes administrative reporting/tracking requirements and provides regular status updates.
Works closely with first tier support staff and third party vendors to solve system problems; assisting in the area of server supports.
Administrator experience in a Microsoft Exchange an asset
May provide orientation, guidance and informal training to other employees.
Other related duties may be assigned from time to time.
This position will be required to work non-standard hours to implement changes.

Skills & Experience:

Excellent understanding of how to efficiently build, maintain and support complex server and network environments
3 – 5 years’ experience in building and supporting, and maintaining complex network environments
Strong knowledge of Routing Protocols: OSPF, EIGRP and BGP.
Strong knowledge of Cisco product lines including Routers, Switches, Firewall and VPN appliances.
An excellent understanding of wireless data networks and their associated protocols.
Working knowledge of Cisco Call Manager 10.x communication systems.
Strong understanding of wireless and handheld technologies and associated devices.
Ability to identify and serve internal and external customers consistently, achieving a high level of customer satisfaction through assessing needs, establishing goals and resolving issues.
Ability to identify and proactively resolve network/server problems using central managed tools sets.
Must have high integrity and maintain confidentiality of data.
Ability to work cooperatively within diverse teams.
Ability to work with minimal supervision and manage multiple project commitments.
High level of self-motivation and initiative.
Ability to work well under pressure.
Ability to establish and maintain cooperative working relationships.
Ability to communicate effectively with others
Provide excellent customer service to both internal and external customers
Ability to establish and maintain respectful and cooperative working relationships

Qualifications:

Degree or diploma in Computer Systems or an IT related discipline from a recognized college or technical school or equivalent combination of education, training and experience
Professional Network Certifications CCNA and CCNP would be an asset
ITIL training would be an asset.
Possession of a valid BC Class 5 Driver’s License.

Additional Information:

This position requires the completion of a clear Criminal Record Check and/or Vulnerable Sector Search.
Testing and assesments may be included as part of the recruitment process.

BC Transit Offers:

Extensive group benefits (medical, extended health, life insurance) and pension program once eligible
Fitness centre, health and wellness programs, and an employee and family assistance counseling program
Position evaluation: Salary Group 10 (COPE Union), with a starting salary range of $4,981 – $5979 per month