Job Vacancy: IT Support Technician (Temporary Part-time – 14 hrs/wk)
Contract Duration: to end of December 2015
Reports to: Head of IT and Office Administration
Deadline for applications: April 22, 2015
Greenpeace Canada is seeking an IT Support Technician to administer networks and IT systems in our Toronto office and to support Greenpeace Canada staff with their computers, locally and remotely. This position reports to the Head of IT and works within the Finance & Operations Department to develop the IT strategy for Greenpeace Canada.
MAJOR RESPONSIBILITIES
Respond to and resolve IT support tickets, with a priority for the designated office
Support, coach and interact directly with local office staff to increase overall computer literacy at GPC and raise awareness of and confidence in the various IT solutions available to users.
Administer and maintain local networks and servers
Ensure staff and network adherence to security protocols
Configure and deploy client machines
Develop ties and communications with Global IT department to ensure awareness of Global policies and best practices and to guide resolution of tickets that involve global systems
Participate in the development of strategic and tactical IT planning
Perform other duties as assigned
Required skills and experience:
Theoretical and practical knowledge of current IT technology and practices, including but not limited to Windows and Mac OS expertise, Linux competence, basic networking principles, information security best practices;
Exceptional interpersonal and coaching skills;
Highly tuned customer service skills partnered with active listening and communications skills;
Proven administrative, organizational, and time management skills;
Keen attention to detail;
Proven aptitude for technology and problem solving skills;
Experience working in diverse environments or proven ability to appreciate diversity in all its forms;
The ability to multitask in a fast-paced and sometimes interruptive environment;
Commitment to a culture of excellence and innovation by actively sharing knowledge and striving for continuous improvement;
Familiarity with Greenpeace goals and objectives;
A commitment to constant learning and retention of information;
To apply please send your resume and cover letter in one file to:
crecruit@greenpeace.org
Greenpeace Canada embraces equity and diversity and is committed to a workplace that is enriched by the people, needs and desires of Canada’s diverse community. We thank all applicants, but only those invited for interviews will be contacted. All applicants must be legally entitled to work in Canada.