Cooke Aquaculture Inc., a dynamic and growing east coast family company, with Platinum Member status in the Canada’s Best Managed Companies Program, is offering a unique opportunity for a highly motivated individual to join the Company’s IT Team as an IT Support Technician. This position is based out of our Blacks Harbour, NB office.
Founded in 1985, Cooke Aquaculture Inc. has grown from a small family business to the world’s largest independent, fully-integrated producer of Atlantic salmon and related products. The company remains family owned and based in Blacks Harbour, NB, with operations throughout Atlantic Canada, Maine, Chile, Spain and Scotland. Cooke Aquaculture is committed to responsible and sustainable seafood production and the delivery of high quality products through a number of brands and sales offices throughout Canada, the US and internationally. The company is also a proud partner and supporter of a variety of community-based organizations and events.
Reporting to the IT Service Desk Manager, your responsibilities will include providing first and second level problem resolution for end users, tracking and logging all incidents/service requests in help desk software, prepare system service documentation, troubleshooting hardware issues in a Windows XP/7/8 environment and keeping track of IT supplies and equipment.
The successful candidate will have analytical problem solving skills complimented with the initiative to plan, organize and prioritize tasks in a high-pressure environment. You must be customer service oriented and possess the strong interpersonal and communication skills required to work effectively with all levels of management and staff.
Technical support experience with Microsoft Windows/Office/Exchange and a strong understanding of networking (TCP/IP) is a requirement.
ITIL certification along with experience with BES, Exchange, Cisco Switches/Routers, Cisco Communication Manager, Active Directory, smartphones/mobile devices, VPN, Terminal Services would be considered an asset.
Salary commensurate with experience and competitive benefit package available.
If you are interested in becoming a part of this Atlantic Canadian success story please forward resumes in confidence, quoting competition number ITST0219-CB, to:
Cooke Aquaculture Inc.
Attn: Human Resources
1 Fundy Bay Drive
St. George, NB E5C 3E2
Fax: (506) 755-1340
careers@cookeaqua.com