Description

The IT Infrastructure Manager manages all aspects of Umbian’s corporate information technology systems, including computer software, hardware, facilities and security systems.  They ensure business information is secure and accessible so business operations run efficiently.

To consistently improve corporate IT infrastructure, your responsibilities include developing, maintaining and enforcing policies and procedures, and maintaining best practices for the organization’s infrastructure. You may also be required to work with Patient Health Information (PHI) and will be required to adhere to Umbian PHI policies and procedures.

Responsibilities

Oversee all aspects of IT department operations including corporate IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance
Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
Overall responsibility for corporate IT strategic planning and budgeting
Manage staff members in their daily activities as well as supporting business projects
Maintains overall security of the Umbian’s corporate network, systems, and data
Ensures high availability of critical business systems
Develop and manage relationships with vendors in support systems
Manage overall capacity utilization of corporate IT systems ensuring it is optimized to meet business requirements
Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy
Develop and implement hardware and software standards for network, servers, databases, wireless technology, file & print services, etc.
Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity)
Develop, implement, and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance
Establish and implement ‘best-practice’ standards as well as departmental policies and procedures
Participate in global working groups for corporate IT initiatives
Perform support coverage for Umbian’s Corporate Production environments

Qualifications & Skills

Bachelor’s Degree in Computer Science/Information Technology or equivalent
Minimum 10 years of IT experience with 5 years of management experience preferred
Certifications in Microsoft/Cisco/VMware technologies are preferred
ITIL or PMI Knowledge preferred
Must have a strong hands-on/technical knowledge of core Microsoft technologies including but not limited to Windows Servers, Active Directory, MS SQL and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN’s, and VPN using Cisco switches, routers and ASA’s is required
Must have a strong hands-on/technical knowledge of VMware technologies including ESXi 5+, vCenter Server and Update Manager
Must have good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc.
Must have a good familiarity with other IT Infrastructure technologies like storage area networks (SAN), WAN acceleration devices and virtualization
Must have proven management skills with the ability to mentor staff members
Must have good people skills and the ability to interact and communicate effectively across all levels of the organization
Must take a lead role as an IT manager and act as a go-to person for IT management when it comes to corporate IT infrastructure technologies supporting both projects and operations
Must build/maintain and manage a strong infrastructure team that is capable of supporting Umbian’s dynamic and fast-paced environment
Must be a champion for pushing IT standards, procedures, policies, and best practices to the infrastructure team
Must be very proactive in understanding and staying up-to-date on the current projects in progress, projects in pipeline and operational issues. Similarly, must stay up-to-date with industry technology trends and applicability of software/hardware solutions
Experience in the planning, execution and management of back-up routines for local and production data environments
Ability to plan, prioritize and effectively manage own tasks to achieve objectives
Effective communication, both verbally and written
Strong team player as well as an individual contributor
Knowledge of information security standards such as ISO27001 and HIPAA
Self-motivated

Please forward your resume and cover letter to careers@umbian.com and state the job you are applying for. (IT Infrastructure Manager-CB)

We thank all applicants, however, only those who are selected for an interview will be contacted.

Please note: Unsolicited resumes from employment agencies or other third parties will not be considered. Applicants must be legally entitled to work in Canada.