The Member Services and Reception Coordinator works with the Community Food Hubs Team to ensure that the reception area is a warm and welcoming environment for our members, volunteers and visitors to our office. The Member Services and Reception Coordinator is a team player with a willingness to contribute, and commitment to making a difference in our community. The Member Services and Reception Coordinator is passionate about a just and sustainable food system.

This full time role (37.5 hours/week), comes with a comeptitive salary plus three weeks’ vacation and paid benefits after 6 months of employment.

Key Responsibilities

Direct Food Bank members (over the phone and in person) to their closest weekly location, along with informing them of Food Bank policies and procedures.
Assist clients by serving emergency food supplies in accordance with Food Bank policies and procedures.
Greet individuals entering the office, including staff, volunteers, clients, donors, community partners and workshop participants, directing them where appropriate.
Receive, direct, and relay telephone messages, e-mail, faxes, and physical mail to appropriate individuals.
Supervise 1-2 volunteers daily in the reception area.
Maintain and order an adequate inventory of office supplies.
Accurately maintain the general filing system.
Provide word processing and secretarial support, including minute taking at departmental meetings.

Qualifications:

Completion of Grade 12 is required. Post-Secondary education or related experience is an asset.
Proficient knowledge of office administration and procedures as well as relevant legislation (especially privacy legislation).
High proficiency in the use of word processing, spreadsheet and database programs.
Ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ethnicity, socio-­?economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.
Personal attributes should include honesty and trustworthiness, flexibility, a sound work ethic and team player with the ability for self-direction.
Sense of humour, honesty, compassion.
Commitment to the organization’s vision of accessible, healthy and sustainable food for all.
Effective conflict resolution skills.
Experience working in challenging social environments.
All applicants must pass a criminal record check.
Proficiency in a second language an asset.
Familiarity with non-profit organizations and community resources an asset.

Physical Requirements:

May be required to sit or stand for extended periods of time.
Ability to lift 25 lbs. or more.

To apply for this position:

Please send a resume and cover letter before December 14th, 2015 to Trish Kelly, Director of Community Food Hubs:
trishk@foodbank.bc.ca

About The Greater Vancouver Food Bank Society (GVFBS)

The Greater Vancouver Food Bank Society is a non-profit organization with a mission to empower people to nourish themselves by providing access to healthy food, education and training. The GVFBS provides assistance to over 26,500 people weekly through 14 food depots and over 95 community agencies located in Vancouver, Burnaby, New Westminster and North Vancouver.

Mission: To empower people to nourish themselves by providing access to healthy food, education and training.

Vision: Accessible, healthy and sustainable food for all.