Are you customer focused? Do you go above & beyond? Do you have what it takes?

Join our family!
This position is a front-line Contact Center inbound customer service role. The agent is committed to consistently deliver our best customer satisfaction experience. The agent communicates with the customer to identify and analyze the real customer need. The agent then provides first call resolution for close requests, inquiries and complaints on credit card and services provided by the client. The agent refers callers to other third parties for escalated problem resolution.

SPECIFIC RESPONSIBILITIES
Deliver our best customer satisfaction experience in every customer interaction by achieving the specific CSAT (Customer Satisfaction) target
Provide general information and guidance to customers regarding credit cards
Access and negotiate multiple information systems to answer questions
Interact with other departments on behalf of customer
Provide knowledgeable assistance for wide number of products and customer situations
Provide information on credit limit, balance and payment information
Answer questions on transactions and statements
Provide information on fees, charges and annual membership fees
Process demographic information changes
Provide information about products and services offered
Complete internal documentation online to forward to various departments for work on accounts
Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships
Redeem Rewards for High Value customers
Highlight account benefits on retainable accounts as a soft retention effort when customer request to close
Use Problem Solving and Negotiation skills to save Customer Accounts

ESSENTIAL QUALIFICATIONS
Education/Knowledge:
High School Graduation or GED.
General knowledge of windows-based applications.
Knowledge of credit card procedures and handling.

Experience / Skill:
Friendly and professional telephone skills
Minimum 1 year experience in customer service
Ability to counter customer decisions to close their accounts – retention strategy.
Minacs is an Equal Opportunity, Affirmative Action Employer. We thank all applicants however, only those under consideration will be notified.

TO APPLY:
Email your resume to monctonrecruitment@minacs.com

Or apply with your phone: http://www.jobs.net/jobs/minacs – Search job 776146