Job Summary:
Reporting to the Operations Manager, the Human Resources Generalist is responsible for maintaining the day-to-day human resource functions including, but not limited to, onboarding and recruitment, the management and facilitation of trainings and staff development opportunities, various aspects of employee relations and communications, and goal setting and performance monitoring. As an organisation that relies on and values our volunteer team (which includes volunteers, interns, co-op and a variety of other placement opportunities), TWC recognises that human resources pertains to all personnel both paid and unpaid. Therefore, candidates can expect some collaboration with the Volunteer Coordinator and involvement with volunteers as appropriate.

Duties and Responsibilities:
Onboarding and Recruiting:
Assists in talent acquisition and recruitment process, including candidate screening and assessment, as well as participating in interviews
Establishes positive relationships with external organizations to expand recruiting opportunities
Responsible for all aspects of the employee onboarding process and leads new employee orientation ensuring positive first impressions and consistent messaging for all newly hired employees
Assists with integrating all volunteers (including interns and other placements) to Toronto Wildlife Centre to ensure they are treated as a vital member of the team and helps foster a cooperative relationship between staff and volunteers
Ensures consistency in the onboarding process for all personnel (paid and unpaid) when appropriate
Other duties as they apply to onboarding and recruiting
Training and Development:
Actively participates in continuing education and maintains current knowledge of human resources best practices and employment law
Keeps track of the employee training process, including training needs assessment, employee development plans, and the measurement of training impact
Works with Managers to ensure training, continuing education, and career development is ongoing and consistent in order to maximize their potential as a manager as well as their team’s potential
Assists Managers with the selection and contracting of external training programs and consultants as necessary
Provides necessary education and materials to Managers and employees including workshops, manuals, employee handbooks, and standardized reports
Organize and lead TWC’s internal trainings as necessary
Other duties as they apply to training and development
Employee Relations and Communications:
Ensures a positive, professional, and safe working environment at all times, with a focus on both human and animal safety
Continually works towards furthering the mission of Toronto Wildlife Centre; building a healthy community for people and wildlife
Works with Managers to implement the best employee relations/communications practices to increase teamwork and comradery in their department as well as between departments, resulting in a high level of employee morale and motivation
Monitors consistency of team interactions across departments
Ensures all Managers are adhering to human resources policies and procedures as well as performing all duties listed on job descriptions and assists them in identifying barriers and finding solutions
Responsible for managing all human resources policies, procedures and manuals and assists Managers in identifying barriers and finding solutions
Partners with leadership to communicate employee related policies, procedures, programs, and laws
Organizes staff meetings and events; and assists with similar for volunteers
Participates in executive, management, and staff meetings as appropriate
Provides information to the Director of Operations for assessing staffing and other human resources needs for all departments
Other duties as they apply to employee relations and communications
Goal Setting and Performance:
Assists Managers with performance management process and bonus structure
Participates in tracking department goals, objectives, and systems as they relate to human resources
Monitors the efficiency of trainings, workshops, and teambuilding exercises

Position Requirements:
Education:
Diploma/degree in human resources management or related discipline
CHRP and/or OSHA certification an asset
Experience:
3 years of relevant experience in human resources role or equivalent
Previous experience in management role an asset
Experience working with an NPO preferred

Competencies:
Passion for Toronto Wildlife Centre’s mission with a genuine concern for and understanding of wildlife/environmental issues and the sensitive needs of working with wild patients
Strong interpersonal skills; capable of working collaboratively within a team and across departments as needed
Strong leadership skills with passion for developing and empowering others
Ability to professionally represent and support TWC’s goals, beliefs and policies to the TWC team and others as needed
Excellent communication and presentation skills with the ability to convey ideas clearly and concisely
Excellent analytical and problem solving skills
Proven ability to multi-task in a busy environment, to work well under pressure, and to prioritize competing tasks while meeting time-sensitive demands
Proven ability to lead projects
Proficiency in Microsoft’s Office Suite and basic knowledge of databases an asset

Physical Requirements:
Requires the ability to spend extended periods sitting and using a computer keyboard
Working Conditions:
Fast-paced office/hospital environment, with noise and the possibility of frequent interruptions
This position requires working near materials and animals that may trigger allergic reactions

To Apply:
Please email a resume and cover letter to hr@torontowildlifecentre.com , with the subject line “Human Resources Generalist”.