Your responsibilities will include:
Understand the needs of our clients and adapt our support offer to ensure loyalty in the long term.
Training and advising our clients on the use of our solutions.
Identifying opportunities and obstacles regarding clients’ use of our solutions. This could be data services, preparing the terrain during EOL discussions, or eventually other Eco-Visio based solutions
Contributing to improvements to our operations and solutions
Running proactive campaigns to improve our clients’ experience and resolve quality issues.
Monitoring client expectations and ensuring client satisfaction
Participate in the construction of the methodology of follow-up of our customers by relying on our CRM
Collaborating with the Customer Care, Sales and Data Services teams
Mandatory requirements:
Interest in active transportation, parks, trails, and/or healthy cities
University degree or relevant experience in sales, consulting, or customer support
Very comfortable with IT tools (collaborative tools, business applications, CRM, office automation, Excel, etc.)
A comfort organizing and parsing large amounts of information
Bilingual
Ability to work in Canada
Required personal skills:
Outstanding interpersonal and written communication skills, and an ability to empathize with clients
Teaching skills
Strong analytical skills and demonstrated aptitude for problem solving
Highly motivated and driven individual that is eager to learn
Actively listens to the needs of others and identifies potential opportunities
Enjoys problem-solving and continuous improvement to processes and operations
Comfortable managing multiple priorities, timelines, and diverse projects
What we’re offering:
Autonomous and responsible position
Liberated company environment
Competitive salary and profit sharing
RRSP program with employer contribution
4 weeks vacation then 5 weeks after first year
Transit transportation subsidy and Bixi membership
Medical insurance
Flexible organisation (work from home/office)
Passionate, dynamic, and very strong team spirit
This is a full-time position based in Montreal (100% remote work will not be possible, it will be a balance between office/work from home).
Apply:
Please send resume and cover letter to montreal@eco-counter.com with subject: Customer Success Manager.