As Canada’s leading provider of temporary electrical, lighting, mechanical and staging services, SHOWTECH is committed to service excellence and the highest standards attainable. We are currently seeking a Customer Service Representative person to work in our Edmonton office.

Job Summary
The Customer Service Representative will be responsible for completing the necessary administrative processes/duties to ensure all customer orders are processed in a manner which results in exceptional delivery of services by SHOWTECH.

Key Responsibilities
Perform customer care functions, by handling exhibitor inquiries and service needs with appropriate follow through, upsell when appropriate, and troubleshoot exhibitor issues
Proactive contact of exhibitors for pre-show information, relating to orders and/or payment
Perform administrative functions, (i.e.: answering phones, typing quotations, filing, show close invoicing, collection calls, etc.)
Distribute paperwork to proper internal recipients/departments
Preparation of floor plans for technicians implementing services, according to exhibitor orders
Prepare, verify and process orders by coding, entering customer information and process payments by recording credit card transactions, cheques, wire transfers or cash payments
Liaison between clients and electricians

Skills / Competencies
Strong customer service skills and solutions based focus
Fluent in Microsoft Office (emphasis on Word, Excel and Outlook)
Organized, reliable, team player
Positive attitude, professional demeanor
Able to work evenings and weekends, as required

TO APPLY:
Interested candidates must submit fax or email a resume by October 21, 2016 to: Human Resources Fax: 905-283-0551 Email: careerscanada@ges.com