Onni Group, one of Western Canada’s largest and fastest growing real estate development and property management companies has expanded to Toronto. We are currently seeking an experienced and enthusiastic individual to join our Customer Care team.

The Customer Care Department’s primary objective is to ensure that the homeowners experience an enjoyable and smooth transition while moving into their new home. The department will essentially serve as a contact point for the customer to communicate with its developer. The Customer Care team is responsible for the customer’s home from the initial point of inspection and throughout the warranty period. Because the customer has the last word, the company’s success is virtually based on customer satisfaction.

Job Description
You will be the first point of contact for New Purchasers after their Sales experience and will represent the builder
Perform Pre-delivery Inspections with new homeowners to explain the different functions and features within the home
Generate a deficiency list based on the owners findings and within the TARION Construction Guidelines
Provide accurate and detailed knowledge of the building and occupancy process
Provide daily updates to the onsite Customer Care Coordinator
Ensure homeowners expectations are not only met but exceeded with regards to all aspects of their new home
Complete Pre PDI inspections to ensure units are ready for showing

Summary of Qualifications & Requirements
The ideal candidate is self-motivated, detail-oriented, has strong initiative and the ability to effectively communicate with a wide variety of constituents.
It is essential that the candidate be able to manage expectations whilst providing a first class Customer Care experience
A good understanding of construction and processes is important
A strong understanding of TARION Construction Guidelines is an asset
Also has proven capabilities in multi-tasking, problem solving and prioritizing workloads.
Basic knowledge of Excel and Microsoft word is essential
Must be punctual, personable and reliable
It is important to enjoy a fast paced and dynamic environment
We thank all applicants for their interest; however only those selected for an interview will be contacted.

TO APPLY:
If you have the skills and experience required for this position, please forward your resume to:

E-mail: aculjak@onni.com