About the role
The Transition Accelerator is seeking a part-time Course Coordinator who will play a key role in supporting the delivery of our online courses. The Coordinator will serve as the primary point of contact for our students and instructors, helping drive student recruitment and responding to requests for information. Exceptional customer service and outreach skills are integral to this position.
Reporting to The Transition Accelerator’s Communications Director, the Coordinator will be highly detail-oriented and a skilled communicator, comfortable taking initiative and able to work independently.
This is a part-time role with the possibility of full-time work as we expand our course offerings.
Key Responsibilities
Provide timely and professional customer service to incoming requests for information about The Transition Accelerator’s course offerings
Manage course-related email correspondence, assessing the urgency and importance of requests
Follow up with interested and potential students via phone and email in English and French to arrange course sessions and explain our course options
Arrange course schedules to effectively manage course calendars, including coordinating instructor and student schedules
Use Zoom, MailChimp, Monday.com and Eventbrite to set up and host online courses
Prepare invoices and handle payment inquiries and troubleshooting (in coordination with our Operations Director)
Create and email course certificates to students
Maintain an internal database that tracks student attendance and survey feedback and report on these findings
Perform basic research into course accreditation options
Other duties as needed
Required Experience, Qualifications, and Skills
As our courses are offered to French and English-speaking students, excellent written and spoken bilingualism is essential
Personable, friendly and customer-oriented approach
Strong time-management and organizational skills
Ability to exercise good judgment and take initiative
Able to work both collaboratively in a team and independently
Motivated and proactive, with a solutions-focused attitude
Highly organized and detailed-oriented
Proficient in Microsoft Word and Powerpoint with a basic understanding of Excel
Clear and concise writer
Tech-savvy and able to operate on the online platforms we work with (Monday.com, Zoom, Mailchimp and Eventbrite)
Skilled administrator
Desirable experience/skills
Experience working with Zoom, Mailchimp, Eventbrite and Monday.com
Experience in event management, sales, administration or customer relations is a big advantage
Understanding and interest in climate change and the environment
Location and Travel
Work will be conducted in a virtual environment. The successful candidate is expected to be available for work during normal business hours 8:30 am to 4:30 pm ET. Candidates must be eligible to work in Canada.
Application
Applicants interested in this position are invited to forward their resume and short cover letter to info@transitionaccelerator.ca . Please put ‘Course Coordinator’ in the subject line, and tell us where you found this job posting (e.g. GoodWork). We will be accepting applications on a rolling basis until the right candidate is found. Only those candidates selected for an interview will be contacted. The position has a compensation package benchmarked to sector standards. The Transition Accelerator is an equal-opportunity employer. Come and join our team!