Contribute to making the District of North Vancouver a great place to live, work and play for generations to come. Stretching from Deep Cove in the east to the Capilano River Canyon in the west, the District of North Vancouver is characterized by innovative municipal government that maintains and enhances the quality of life for its residents and businesses. Fuelled by the District’s award-winning vision to build vibrant and sustainable communities for people of all ages and backgrounds, we are looking to fill this temporary full-time position.
A flexible, family-friendly employer with an inclusive work place culture, the District offers exciting career options, professional development opportunities and a competitive salary and benefits package. Work for an employer of choice, help build this North Shore community, and leave a lasting legacy for future generations.
The District of North Vancouver is looking for a temporary full-time Community Service Clerk to provide customer service and clerical support in the Planning, Properties and Permits Division. As the public’s primary point of contact for the division, you will provide information and assistance at the Development Services counter, on the phone and via e-mail on matters related to departmental activities and procedures with an emphasis on the areas of permits, licences, planning and environment. Proven excellence in customer service is essential.
Duties will include accepting, reviewing, processing and issuing permits and business licenses; providing information related to permits, licenses, and relevant bylaws; receiving and booking inspections; calculating fees and processing payments; receiving and processing requests for service; providing staff support and performing general departmental activities; and preparing a variety of documents.
The successful candidate will have:
Sound knowledge of business English, spelling, and punctuation; formatting of a variety of documents; and office procedures, along with sound knowledge of the applicable sections of various bylaws and of departmental rules, policies and procedures governing the work.
Ability to perform assigned clerical, data entry and related duties; and make independent decisions in accordance with departmental rules, regulations, policies and procedures.
Ability to deliver a high level of customer service and deal effectively and courteously with the public, council, staff, contractors, and other external contacts and agencies in processing inquiries and complaints; provide a variety of factual information and related services in a professional manner; be able to work under pressure and function effectively while dealing with contentious matters and difficult customers.
Ability to perform accurate mathematical calculations and be proficient with EnerGov, Tidemark Advantage, Tempest, GeoWeb, eDocs document management, MS Word, MS Excel, MS Outlook, Adobe Professional, and other software applications; cashiering experience an asset.
Qualifications: Grade 12, supplemented by commercial courses plus sound related clerical experience involving public contact, or an equivalent combination of training and experience. The ideal candidate will have experience working in a municipality or other high-volume customer service role involving data processing in which accuracy is critical; be able to work as part of a team, and must be able to deal effectively and courteously with internal and external contacts; as well as have the ability to handle all interactions with positivity, promptness, tact and diplomacy. Adaptability and enthusiasm to take on new challenges are paramount.
The pay range for this unionized position is $23.61 to $27.75 per hour based on a 35-hour workweek. If you have what we’re looking for and enjoy challenging work, we would like to hear from you. Please apply on line at www.dnv.org/careers by December 2, 2016 at 4:30pm to be considered for this competition.