Summary
Maintains customer accounts by performing the following duties.

Job Duties

Daily collection calls
Contact customers regarding overdue accounts and determine reasons for non-payment
Perform account reconciliations.
Monitor customer accounts for non-payment, late payment and other irregularities.
Research and resolve payment discrepancies and provide backups to customers.
Respond to customer questions and requests.
Process credit card payments
Researches charge backs and returned cheques
Stratify collection activities to maximize cash receipts
Issue overdue letters to overdue accounts
Use tracing techniques to locate customers
Issue credit hold notifications
Attending weekly meetings and update management on overdue accounts
Recommend that accounts be shifted to a collection agency
Recommend bad debt write-offs

Requirements

Previous Collection and Accounts Receivable experience is mandatory
Politically and culturally sensitive.
Strong organizational, written, and verbal skills.
Ability to take initiative
Strong morals and ethics, along with a commitment to staff privacy.
Effective communication skills with individuals at all levels of the organization.
Able to work efficiently as a part of a team as well as independently.
Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail required.
Attention to detail in all areas of work.
Able to work well under pressure and meet set deadlines.
Ability to use general office equipment.
Self confident with professional appearance and manors.

Working Conditions

Travel may be required.
Ability to attend and conduct presentations.
Manual dexterity required to use desktop computer and peripherals.
Lifting or moving up to 10lbs may be required.
Competitive wages

Apply by fax: (905) 428-2324 attn. STAFFING DEPARTMENT
or email us a copy of your resume to: careers@gflenv.com