Position Overview
This position focuses on providing support to City Green clients seeking EnerGuide Rating System services. Applicants must be comfortable with phone calls and email-based communication on a regular basis.
Providing client services for City Green’s EnerGuide Rating System (ERS) Services and Programs (75%)
Receive requests and complete bookings for ERS services
Assisting with multiple tasks, including data entry, filing, and other administrative tasks as needed
Providing support for City Green’s energy efficiency services and programs (15%)
Support outreach and engagement activities, including content development for presentations or web content, public speaking, and education
Support researching and developing energy efficiency outreach and engagement materials (10%)
Conduct research, prepare and deliver data sets as requested
Core Qualifications (Skills, Experience, Personality)
Client services and/or office experience.
Ability and comfort spending a large percentage of working time on the phone or email providing support to homeowners and supporting contractors.
Aptitude and interest to learn building science, the basics of the EnerGuide rating system, and the nuances of energy efficiency programs.
Ability to be self-directed, think-on-your-feet, teach yourself how to complete tasks and address challenges and issues as they arise.
Accuracy and attention to detail.
Experience with MS office suite.
Strong written and verbal communication skills, with a demonstrated ability to explain complex topics in plain language.
Strong critical thinking and problem solving skills.
Ability to work in a dynamic and fast-paced team environment.
Personal and professional fit with City Green’s vision and mission.
Being flexible and motivated is a requirement.
Nice-to-have Qualifications
Priority given to individuals who are located in Victoria or with a plan to move to Victoria.
Diploma/degree in relevant field or combination of relevant experience is an asset but not required.
Knowledge and/or experience with energy efficiency, building construction, and/or building science is an asset.
Passion for advancing building energy and GHG reduction solutions
Strong MS Excel skills considered a strong asset.
Experience with Adobe design software is an asset.
A good sense of humour is appreciated.
How to Apply
Qualified candidates can submit cover letter and resume (in one PDF attachment) via email to sam.wright@citygreen.ca by June 30, 2023. Early applications are encouraged and prioritized. Please don’t hesitate to email directly for any questions related to the position.