Mabe is Canada?s largest manufacturer, distributor and servicer of major household appliances in Canada, marketing such distinguished brands as GE, Hotpoint & Moffat.  What has made us successful?  Quite simply, superior customer service.

POSITION TITLE:                 Consumer Relations Manager

REPORTING TO:                  Leader, Consumer Relations

MAJOR RESPONSIBILITIES OF THE POSITION:

Resolve consumer escalated issues, including litigation, insurance claims and escalations to the Office of the President.
Lead the review and revision of policies / procedures to ensure that consumer expectations are met.
Measure complaint activity & communicate consumer and product quality issues to the organization to improve customer satisfaction
Documentation of all interactions (capturing conversations with all parties involved).
Provide on-going feedback regarding customer requests in order to foster our environment of continuous improvement to deliver the best customer experience to our internal and external customers.
Escalate issues or concerns related to the consumers? experience.

QUALIFICATIONS (EDUCATION/EXPERIENCE/SKILLS):

Must be fluently bilingual (English and French).
Community college or university degree in a related field,
5 years customer relations experience.
Must have the ability to professionally express oneself confidently and clearly in conversations and interactions with others (written and oral).
Display the maturity required to succeed in a highly interdependent team environment.
Superior customer service commitment.
Advanced problem-solving, decision-making and organizational skills.
Ability to deal with escalated customers concerns.
Willingness to take an independent position in the face of opposition
Ability to handle stress of consumer relations issues and problems.
Proven leadership skills.
Keyboarding – 50 wpm.

BENEFITS:

Competitive benefit plan including dental, vision, medical and EAP upon hire
Competitive wages with opportunity for yearly increases based on performance
Opportunity to achieve bonuses
Free parking
Pension plan
Employee pricing on various General Electric brand products
Tuition re-imbursement
Discounted gym membership
Awards and recognition program

Hours: 40 hours / week – Monday ? Friday between 8:00 AM to 6:00 PM

If you share our dedication and are looking for employment with a growing and innovative organization, you can play an integral role in our continued success by joining our Moncton Customer Service Centre.

TO APPLY:

Please send application quoting ?Consumer Relations Manager? to:  careers@mabe.ca