SUMMARY
The Information Technology Technician will be responsible for Assisting the System Administrator as directed by performing the ongoing day-to-day maintenance of the company’s computers, telecommunications, and network systems. The technician will also provide general and technical support assistance to users of the company’s local, wireless, internet, and intranet networks, telephone systems, and all related computer and software programs, ensuring the company’s systems are operating in a secure and stable manner. The technician will also be responsible for monitoring and verifying the various systems’ backups.
RESPONSIBILITIES
Document and update procedures;
Update and maintain IT and customer service ticket systems;
Develop, test, evaluate and install system enhancements and new software;
Verify and maintain backups and participate in recovery testing;
Maintain EDI (mapping, partner setup, and troubleshooting);
Research new hardware and software according to changing needs;
Install users’ workstations and working tools (printers, telephone, cellular phones, sales tablets, etc.);
Document and maintain list of users’ workstations and tools-Asset;
Provide and maintain security, access controls, and access rights;
Troubleshoot end user hardware and software issues;
Design and conduct training program for users;
Maintain SQL views and database upkeep;
Ensure data integrity for ERP system;
Import/Export data in ERP;
Maintain firewall security policies;
Support remote order system for the sales team;
Participate in website upgrades.
EDUCATION, EXPERIENCE & SKILLS
DEC or Bachelor degree in Computer Science;
3 to 5 years of experience in a:
Microsoft Windows environment;
User support capacity;
Advanced Excel knowledge is an asset;
Programing experience us highly desired ;
VBA, PowerShell, Perl, Python, T-SQL, & Crystal report;
Experience with Crystal, Great Plains 2010, EDI, & SQL is an asset;
Bilingual;
Excellent communication skills;
Proactive in resolving issues;
Detail oriented;
Available for projects requiring extended work hours.
TO APPLY:
If you have the skills and experience required for this position, please forward your resume to: hr@conglom.com