Through a long-term performance-based contract with the provincial government’s Emergency Health Services division, we deliver a high-quality pre-hospital care program to Nova Scotians each and every day. We achieve this through the more than 1,100 employees who work with us including highly-trained paramedics, nurses and medical communication officers as well as support staff.

Reporting to the Supervisor of Finance, the Billing Administrator is responsible to prepare and provide follow-up to all billings related to ambulance service.  The incumbent will be in contact with the general public and paramedics, therefore a high level of professionalism will be expected at all times.  In a capacity covering a broad range of duties, the mission will be to keep the overall operational status efficient, while meeting or exceeding customer/patient expectations.

The position entails, but is not limited to the following:

Review and process all Patient Care Records from billing region
Posting and processing invoices related to ambulance services on a daily basis.
Receive and process payments from all sources:  mail, phone, etc. and keep accurate records of Accounts Receivable.
Provide high quality customer service for a high volume of billing inquiries, collection intake calls and bill payments
Practices supportive communication techniques such as active and empathetic listening, excels in effective decision making, involves others in decision making when appropriate.
Works closely with external agencies such as Blue Cross, DVA, DoH and MSI to resolve billing and collection issues and advocate on behalf of the patient.
Provide relief for sick/vacation time related to Receptionist.
Other duties assigned by the Supervisor, Billing, Collections & Procurement.

Education / Experience:

Business degree or diploma from a post-secondary institution is preferred
One to two years in office position, including data entry and billing/accounting experience.
Thorough working knowledge of computer programs such as Microsoft office and accounting program such as Simply Accounting or other Accounts Receivable software.
Effective oral and written communications.
Possesses interpersonal skills in dealing with individuals and teams.
Proven and effective customer service telephone skills.
Ability to learn quickly and effectively use various computer billing and reporting systems.
Strong analytical and organizational skills
Knowledge and/or expertise in finance and accounting preferred.
Ability to maintain confidential records and information.
Leads by example and practices good time management.

Applicants are asked to quote competition BA0525-CB in the subject line and email your resume and cover letter to maryruth.machan@emci.ca on or before June 1st, 2015