GRAF Hockey is a Calgary based developer and manufacturer of high performance ice hockey skates/equipment and figure skates. GRAF has always been recognized as a leading company in its field and strives to offer to the consumer innovative and high quality products.

As the Assistant Manager of Customer Service and Accounts Receivable, you will help serve customers by providing product and service information, resolving product and service problems, data entry, and secure revenue by verifying and posting receipts, and resolving discrepancies.

Essential Job Functions

Customer Service:

Attracts potential customers by answering product and service questions; suggesting information about other products and services
Maintains customer records by updating account information
Data entry of all retail, custom, and pro orders
Contribute to team effort by accomplishing related results as needed

Accounts Receivable:

Posts customer payments by recording cash, cheques, and credit card transactions
Update receivables by totaling unpaid invoices
Sending out tri-weekly reports on AR actual vs. budget
Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
Communicating daily to customers on receiving payment
Depositing cheques at BMO Bank

Requirements

Must have strong organizational skills
Requires SAP knowledge
Requires Excel knowledge
Preferably a strong understanding of GRAF hockey/figure product
Flexible working hours
Strong visual, verbal, and written communication skills
Must be detail orientated with the ability to meet deadlines
Proven ability to effectively manage time and work on multiple projects
Experience with software programs (Microsoft Office, Excel and Adobe suite)

Wage and Benefits

Annual wage minimum – $36,000 – $40,000

Benefits include but are not limited to:

Medical
Dental
Life insurance
Short/long term disability

TO APPLY:

Please submit a resume and cover letter to apratt@grafcanada.com